Position Summary
This position entails counseling patients who are candidates for surgery of a refractive nature as well as achieving optimal usage of the Ambulatory Surgery Center & other resources. Surgery counselors make all necessary arrangements for patients as they pertain to the surgical procedure recommended by the surgeon. This position will provide options, describe the pre-, peri-, and post-operative course, discuss and collect relevant payment, schedule pre- and post -operative examinations, follow up with the unscheduled patients and assist patients where necessary throughout the surgical process.
Expected compensation between $21.99 - $26.39/hour. Compensation will be determined based on relevant experience and skills.
Surgery Counselor Essential Functions
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Counsels’ surgery patients on the benefits of elective surgery, using tools and techniques to educate and overcome objections
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Assist patients with surgical arrangements: schedule surgery and post-op appointments, distribute & collect all related documents and payment, as well as relay all surgery related instructions
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Ensures all payments relevant to the surgery are collected prior to surgery
- Utilizes practice management for patient scheduling, tracking and follow-up
- Offer emotional support and address patient concerns or anxieties related to surgery, recovery, and outcomes.
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Stay updated on the Advanced Lens Technology that AEC offers their patients for cataract surgery
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Schedules patients calling for LASIK evaluations and LASIK procedures
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Respond promptly to patient phone calls, answering questions about procedures, preparation, and recovery
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Ensures that daily deposits and designated paperwork are sent to the Business Office each day and that information is complete and accurate
Other Essential Functions
- Must be willing and able to work a variety of hours and work in the various locations as needed
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Must present self at the workstation, ready for work, at the scheduled time
- Participate in department and company meetings, as requested
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Provide training and support to new staff or less experienced team members
- Performs other duties as assigned
Education & Licensing
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High School Diploma, or equivalent, required
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Associate degree in Medical Administration or similar coursework preferred
Experience
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One year of ophthalmic/optometric experience preferred
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One-year of scheduling experience preferred
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Customer service experience preferred
Skills & Knowledge Required
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Well-versed in the language of elective surgeries as well as standard surgery options
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Excellent communication and interpersonal skills for explaining medical information and answering questions clearly.
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Empathy and patience to offer emotional support to patients and their families.
Comprehensive Benefits Package
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Health insurance
- Dental insurance
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Employer paid life and accidental death and dismemberment benefit
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Employee assistance program (EAP) benefit
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Company matched 401(k) plan
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Flex spending accounts (medical and dependent care)
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Health Savings Account
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Voluntary Benefits and Life Insurance Coverage
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PTO – Accrual begins on Date of Hire
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Floating Holiday Day
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Annual Scrubs allowance for clinic employees
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Free annual eye exams for you and your immediate family
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Significant discounts on our services and products for employee and immediate family members
Job Type: Full-time
Associated Eye Care is an Equal Opportunity/Affirmative Action Employer
