Front Desk Coordinator (Experience Required, FULL TIME)
About Us:
We are a boutique, patient-centered orthodontic practice focused on creating healthy and confident smiles. Our office is built on warmth, connection, and exceptional service.
Position Overview:
We are looking for an experienced Orthodontic Front Desk Coordinator who brings both professionalism and genuine hospitality to our practice. This role is essential in shaping the patient experience.
HOURS: Mondays (9-5pm), Tuesdays (8-5:30pm), Wednesdays 12-7pm, Fridays (8-5pm), Every other Saturday (during school year).
Key Responsibilities:
- Create a warm, welcoming, and elevated experience for every patient and parent
- Manage scheduling with intention, ensuring a smooth and efficient daily flow
- Answer calls, texts, and emails with clarity, kindness, and professionalism
- Verify insurance and clearly communicate financial options and treatment fees
- Submit claims for insurance reimbursement
- Present treatment plans in a way that is supportive, transparent, and educational
- Maintain accurate records and ensure all patient communications are up to date
- Collaborate closely with the clinical team
- Oversee check-in/check-out, collect payments, and manage accounts receivable
- Help maintain an organized, calm, and positive front office environment
Qualifications:
- Minimum 1–2 years of orthodontic front desk experience (required)
- Strong understanding of orthodontic workflows, terminology, and patient coordination
- Exceptional communication and relationship-building skills
- Highly organized with strong attention to detail
- Ability to multitask while maintaining a calm, patient-first presence
- A genuine passion for helping patients and families feel comfortable and cared for
What We Offer:
- Competitive compensation based on experience
- A supportive, team-driven culture
- A beautiful, modern office environment
- Opportunities for growth and continued learning
Join our team as a Front Desk Receptionist where you can contribute to providing excellent care while growing your skills in a supportive and friendly environment.
Pay: $24.00 - $32.00 per hour
Benefits:
- Opportunities for advancement
- Paid training
Application Question(s):
- Do you have any prior experience in the dental field?
Work Location: In person
