Overview:
The Assertive Community Treatment (ACT) Manager provides leadership, oversight, and coordination of a multidisciplinary team delivering community-based behavioral health services to individuals with severe and persistent mental illness. This role ensures high-quality, person-centered care through clinical supervision, program management, regulatory compliance, staff development, and collaboration with community partners. The ACT Manager promotes recovery-oriented practices, monitors service delivery and outcomes, facilitates crisis intervention and care coordination, and supports team members in addressing complex client needs while maintaining fidelity to the ACT model.
Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
-
Expect paid time off, parental leave, 401K matching and an employee recognition program.
-
Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
-
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities:
Client Service:
Assess the needs of clients and develop goals that will allow them to achieve the greatest level of independence in their community.
Provide skills teaching to clients and work with them and other team members to creatively explore alternatives to hospitalization, higher level of care, homelessness and incarceration.
Advocate for clients to help meet their needs, desires and best interests.
Utilize critical thinking in making independent judgements and maintain responsibility and accountability for service provided.
Knowledge of the effects of mental illness and the ability to relate respectfully to clients with a wide range of abilities and diagnoses.
Ability to meet clients in their homes or in public places with ability to drive safely, and a willingness to transport clients in own vehicle.
Possess teamwork skills including problem solving, cooperation, negotiating, etc.
Ability to receive medication management certificate within first 3 months of hire to be able to administer medications to clients in their homes and in the community.
When needed, ability to be available for evenings and weekends which includes carrying the 24 hours on-call client crisis line and delivering medications as well as providing crisis triage services via phone an potential on scene.
Continue professional development and involvement in professional activities that enhance service provision.
Processing intakes/referrals
Leadership:
Approve, correct, and submit time cards for staff supervised.
Approve vacation, sick, and other leave requests of staff supervised.
Provide supervision to staff on the ACT team on a regular basis both in individual and group settings.
Facilitate regular ACT staff meetings.
Provide needed training to new and continuing staff members as needed to ensure all members of the team are aware of job expectations, ACT policies and procedures, MIS outcomes for Polk County, ACT best practices.
Oversee and monitor authorizations for client ACT services as they are due to ensure funding for ACT clients.
Mediate client and employee grievances
Assist in performance evaluations for staff.
Attend leadership meetings/trainings
Ensure model fidelity and complete fidelity audits
Oversee program budgets and flexible spending dollars.
Establish/maintain relationships with referral sources.
Demonstrate an understanding of all funder and accreditation standards.
Documentation:
Complete all documentation within established guidelines.
Ability to prioritize client need and to complete required written documentation.
Qualifications:
Education:
Required - Either a Master’s Degree, OR RN licensed in State of Iowa. Preferred Nursing, social work, mental health counseling, counseling, psychiatric rehabilitation or psychology or other human services related field.
Experience:
Required - Two years of Supervisory experience along with two years working with behavioral health/mental health population.
License(s)/Certification(s):
Ability to obtain medication management certification within 3 months of hire. Ability to be CPR/First Aid Trained.Valid driver’s license when driving any vehicle for work-related reasons. Proof of auto liability insurance coverage is required.
Knowledge/Skills/Abilities:
Ability to speak, read and write fluent English.
Ability to read and comprehend common terminology of the mental health field.
Ability to enter documentation in an EHR and use Microsoft Office.
Ability to effectively present information and respond to questions from clients, medical professionals, management, staff and the public.
Other:
Use of usual and customary equipment used to perform essential functions of the position.
