Travel Operations & Guest Experience Coordinator
Part-Time (Approx. 30 Hours/Week) | Hybrid | Williamsburg, VA
Overview
We're seeking a highly organized, detail-oriented, and customer-focused professional to support travel bookings and daily guest operations.
This role is perfect for someone who enjoys keeping things organized, communicating with people, and ensuring every detail is handled accurately. You'll help create exceptional guest experiences while supporting a fast-paced, collaborative team.
About Suite Match
Suite Match is a woman-owned travel company based in Williamsburg, Virginia, specializing in vacation ownership rentals. We help Club Wyndham owners maximize the value of their ownership by renting unused accommodations to travelers seeking spacious resort vacations at exceptional values.
We pride ourselves on delivering outstanding customer service and creating seamless travel experiences from booking through arrival.
As a growing small business, every team member plays an important role. You'll experience entrepreneurship firsthand, contribute ideas, improve processes, and help shape the future of our company. If you're looking for more than just a job, we'd love to meet you.
Responsibilities
- Coordinate travel reservations from booking through guest arrival.
- Communicate with guests by phone, email, and messaging.
- Deliver exceptional customer service and resolve guest questions.
- Prepare and verify reservation details and guest documentation.
- Track payments, deadlines, and operational tasks.
- Maintain accurate records within reservation and CRM systems.
- Collaborate with team members to ensure smooth daily operations.
- Identify and resolve issues before they impact the guest experience.
- Assist with administrative projects and process improvements.
What We're Looking For
We're looking for someone who is:
- Highly organized with exceptional attention to detail.
- Friendly, outgoing, and passionate about customer service.
- An excellent communicator, both written and verbal.
- Dependable, self-motivated, and able to manage multiple priorities.
- Comfortable learning new technology and software.
- A collaborative team player who also works well independently.
Preferred experience: Administrative, hospitality, travel, tourism, or customer service experience is a plus.
Growth Opportunity
We're looking for someone interested in building a long-term career with Suite Match. As our company grows, you'll have opportunities for increased responsibility, professional development, and career advancement.
Schedule
This is a hybrid, part-time position averaging approximately 30 hours per week.
In-office:
- Tuesday, Wednesday & Thursday
- 10:00 AM – 2:00 PM
- Williamsburg, VA
The remaining hours may be worked remotely with a flexible schedule based on business needs.
While the position is primarily weekday hours, occasional weekend availability will be required as the role evolves. Weekend coverage will be shared through a rotating team schedule.
Why Join Suite Match?
- Join a growing, woman-owned travel company.
- Experience entrepreneurship firsthand.
- Hybrid work environment with flexibility.
- Opportunities for growth and advancement.
- Collaborative team where your ideas matter.
- Help create memorable vacations for travelers across the country.
How to Apply
Please submit your resume and a required cover letter.
Your cover letter should tell us why you're interested in Suite Match, what excites you about working for a growing small business, and how your skills, personality, and customer service experience will contribute to our team's success.
Please also include a brief example of a time you went above and beyond to create a great experience for a customer, client, or coworker.
Thoughtful, personalized cover letters are an important part of our hiring process.
Compensation
Performance reviews after 90 days with opportunities for merit increases as the company and position continues to grow.
Pay: $22.00 - $26.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Work from home
Experience:
- Administrative: 3 years (Required)
Location:
- Williamsburg, VA 23188 (Required)
Work Location: Hybrid remote in Williamsburg, VA 23188
