Veterinary Customer Service Representative (CSR) - Part-Time (with FT Potential)
Pay: $16.00 - $18.00 per hour
Job Type: Part-time (1 to 3 days per week, with potential to transition to full-time)
Schedule: Primary shifts needed are Mondays, Wednesdays, and Saturdays, with opportunities to pick up extra shifts.
Location: In person (Boca Raton, FL)
Age Requirement: Must be 18 years of age or older to apply.
About Us
Cole Animal Clinic is a busy, high-quality, two-doctor veterinary practice with a close-knit, supportive staff. We pride ourselves on offering exceptional medicine with a warm, family-like feel. We work hard, support one another, and always keep our sense of humor. If you love animals and thrive in a people-oriented, dynamic environment, we would love to meet you!
Job Summary
As the face and voice of Cole Animal Clinic, our Customer Service Representative (CSR) plays a critical role in shaping the client experience. You will manage the front desk, coordinate patient care schedules, and ensure our clients and patients feel welcomed, heard, and cared for from the moment they walk through our doors.
Key Responsibilities
- Client Relations: Warmly greet and check in clients and their pets; address client inquiries with empathy, patience, and outstanding customer service.
- Communication Management: Manage a multi-line phone system with a warm, professional telephone demeanor; manage clinic emails and automated client messaging.
- Scheduling & Coordination: Efficiently schedule appointments, drop-offs, and procedures to maintain a smooth daily workflow.
- Financial Transactions: Handle client check-outs, process payments accurately, present service estimates, and manage invoices.
- Medical Records: Collect, verify, and accurately update patient files and medical histories in our practice management system.
- Lobby Upkeep: Maintain a clean, organized, and welcoming reception and waiting area.
Requirements & Qualifications
- Experience: Prior experience in a veterinary hospital front desk role is highly preferred, though medical front office experience will be considered.
- Software Skills: Strong computer literacy and phone etiquette are required. Experience with veterinary practice management software (such as Covetrus Pulse) is a major plus.
- Attributes: A positive, collaborative "team-player" attitude, excellent multitasking skills, and a genuine love for both people and pets.
- Physical Requirements: Must be able to sit or stand for extended periods and comfortably lift or manage pets up to 30 lbs in the reception area if needed.
- Reliability: Dependable attendance and punctual, reliable transportation are absolute musts.
Note: Candidates must be willing to undergo a standard background check prior to employment.
Benefits & Perks
- Employee discount on veterinary services and products
- Flexible scheduling
- A fun, stable, and supportive team environment
How to Apply
Apply directly through Indeed with your resume.
Want to stand out? Feel free to stop by the clinic to drop off your resume in person and say hello! To ensure we have time to meet you, please stop by between 2:00 PM and 4:00 PM on weekdays.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
