Job Category: Information Technology
Employment Type: Full Time
Hiring Company Description: Edict Systems, Inc. is a provider of Business-to-Business electronic commerce services specializing in Electronic Data Interchange (EDI) and XML-based solutions utilizing the internet and cloud technology.
Job Summary:
The Customer Service Representative is the primary point of contact with our customers. The successful candidate will provide outstanding customer service and technical issue resolution in a professional manner to ensure customers maintain a high level of customer satisfaction with the products and services offered by the company. Communication will be by phone, email and chat. Duties involve account configuration and identifying and resolving Level I technical issues or escalating issues to Level II CSR. This person must be professional in their demeanor and possess excellent verbal and written communication skills.
Qualifications/ Required Skills:
- Strong communication and interpersonal skills
- Strong attention to detail
- Ability to explain complicated information in a clear and concise manner
- Technical coursework or demonstrated technical aptitude
- Professionalism
- Basic knowledge of various operating systems, network components, desktops, laptops, and printers
- Working familiar with Microsoft Office Suite
- Ability to research independently
- Strong troubleshooting skills
- Strong organizational skills
- Knowledge of Internet Technologies a plus
- Knowledge of EDI a significant plus
- Ability to communicate in Spanish a significant plus
Applicants must be authorized to work for any employer in the U.S. Edict Systems, Inc. is unable to sponsor or take over sponsorship of an employment Visa at this time.
Edict Systems is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Ability to Commute:
- Dayton, OH 45431 (Required)
Ability to Relocate:
- Dayton, OH 45431: Relocate before starting work (Required)
Work Location: Hybrid remote in Dayton, OH 45431
