The Inside Sales Manager is responsible for leading the VTXW inside sales, customer support, and sales administration function to ensure accurate order execution, responsive customer communication, effective RFQ/PO/RMA handling, and coordinated support of assigned Round Rock customer programs. This role serves as the primary operational sales leader connecting customer-facing support activity with Operations, Planning, Engineering, Shipping, Accounting, and Sales leadership so that customer requirements, order status, shipment timing, documentation gaps, change-order issues, and delivery risks are managed clearly and promptly. The position is expected to build a disciplined, customer-focused, process-driven Round Rock inside sales organization that supports customer satisfaction, accurate transactions, timely communication, and continuous improvement. Participate in site safety, operational, or customer-readiness meetings as assigned by leadership.
Duties
The duties of the Inside Sales Manager include, but are not limited to:
- Manage daily VTXW inside sales/customer support work queues for RFQs, POs, RMAs, order updates, customer inquiries, and escalations.
- Ensure orders are entered, maintained, updated, and documented accurately in the company ERP/QAD system and related customer portals.
- Review customer POs and change order requirements for completeness and route discrepancies to the proper internal or customer contact.
- Monitor RFQ documentation completeness and coordinate missing-print, STP, PQC, BOM, and related requests with customers or buyers.
- Maintain visibility to sales hold items and drive follow-up/escalation when missing documents or buyer non-responsiveness delays order or engineering setup.
- Coordinate customer delivery updates, late-delivery communications, push/pull requests, and build-risk/change-order communications through approved channels.
- Oversee PACE/DASH and related program activities assigned to the VTXW inside sales/customer support team, including consignment/ASN/shipping coordination and process corrections.
- Coordinate shipment release, invoice timing, freight/change-order support, and monthendsales coverage with Shipping, Finance, and Sales leadership.
- Support customer setup activity by coordinating credit applications, resale certificates, W-9/MNDA/NDA routing, and related documentation with Finance/Accounting and Sales leadership.
- Coordinate capacity, technical capability, and customer support requests with Operations, Engineering, Planning, and Sales leadership before committing externally.
- Train, coach, and support assigned employees in customer service, order execution, documentation standards, and escalation practices.
- Recommend process improvements to increase accuracy, efficiency, customer responsiveness, and internal visibility.
- Perform other duties assigned by the Senior Director, Global Sales that are consistent with VTXW inside sales/customer support.
Required Qualifications
- High school diploma or equivalent required; bachelor’s degree in business, operations, engineering, supply chain, or related field preferred when supported by candidate experience.
- Five or more years of inside sales, customer service, order administration, sales operations, account support, or related commercial/operations experience preferred.
- Demonstrated ability to lead, coach, train, and develop customer-facing or sales support personnel.
- Strong proficiency with Microsoft Office, especially Excel, Word, and Outlook; ERP/QAD, CRM, customer portal, or sales-related software experience strongly preferred.
- Excellent written and verbal communication skills, including customer updates, internal escalations, and cross-functional coordination.
- Strong organization, follow-through, attention to detail, and ability to manage multiple customer and internal priorities simultaneously.
- Experience in manufacturing, distribution, semiconductor, high-purity, data center, or
- technical product environments preferred.
Benefits:
Valex provides "best-in-class" benefits. The benefit package is designed to protect our employees and their families against unforeseen circumstances, as well as offering opportunities to help improve health and wellbeing. Employees have the choice between 3 different medical plans, additionally Valex also offers Dental, Vision, 401k.
At no cost to the employee Valex offers life, accidental death & dismemberment, short and long-term disability insurance coverage.
Employees are eligible for coverage after 30 days of employment.
Sign-on bonus in the amount of $1,000.00 after successfully completion of your 90-Day probation period.
All candidates must successfully complete post-offer, pre-employment drug testing, physical evaluation (depending on position), criminal background check, and verification of previous employment and education.
Join us to lead innovative manufacturing processes that drive excellence! Your expertise will help shape the future of our production operations through energetic leadership and strategic process enhancements.
Pay: Up to $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
