Job Summary
Join our dynamic hospitality team as a Part-Time Night Auditor, where you will play a vital role in ensuring the smooth overnight operations of our hotel. This energetic position offers the opportunity to deliver exceptional guest experiences while maintaining the integrity of our property’s financial and administrative records. As a Night Auditor, you will combine your hospitality expertise with your problem-solving skills to provide seamless service during nighttime hours, ensuring guests feel welcomed, safe, and valued throughout their stay. Includes Marriott discount.
Responsibilities
- Conduct nightly audits of all financial transactions, ensuring accuracy in property management systems (PMS) and reservation records using systems like OPERA or similar platforms.
- Greet and assist guests with check-in and check-out procedures, providing outstanding customer service via phone and in person.
- Manage guest requests, resolve issues promptly, and communicate effectively with clients to enhance their stay experience.
- Monitor hotel security through CCTV surveillance and perform routine property inspections to uphold safety protocols and emergency procedures.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure operational transparency and accountability.
- Handle all front desk activities including answering phones with proper etiquette, managing reservations, and updating guest information accurately.
- Collaborate with hotel management and staff to address guest relations concerns swiftly and professionally, fostering a welcoming environment for diverse clientele.
Skills
- Proven experience in hospitality management or hotel front desk operations, with familiarity using property management systems (PMS) such as OPERA.
- Strong customer service skills combined with excellent phone etiquette and client communication abilities.
- Multilingual or bilingual capabilities are highly desirable to serve our diverse guest base effectively.
- Knowledge of hotel emergency procedures, security protocols, and night audit processes to ensure guest safety and operational efficiency.
- Exceptional problem-solving skills with the ability to handle customer service challenges calmly and efficiently.
- Experience working in resort environments or properties with extensive guest relations responsibilities is preferred.
- Ability to work independently during night shifts while maintaining high standards of hospitality and professionalism.
This part-time Night Auditor position offers an exciting opportunity to be the backbone of our overnight operations—delivering memorable guest experiences while ensuring the safety and accuracy of our hotel’s financial records. If you thrive in a lively environment where your hospitality skills can shine after hours, we invite you to join our team!
Pay: $15.00 - $16.00 per hour
Benefits:
Work Location: In person
