NextPhase Telecom is a sales and business consulting firm that seeks an AT&T Customer Support Associate to provide dedicated care for AT&T Fiber Internet customers. The AT&T Customer Support Associate will steward customers through ongoing satisfaction, continuously assessing whether their symmetrical speeds and whole-home Wi-Fi still match evolving needs. When gaps appear, you'll coordinate upgrades that restore optimal experience.
As an AT&T Customer Support Associate, your training includes AT&T Fiber's solutions, customer retention strategies, and sales techniques for recommending upgrades. The AT&T Customer Support Associate will manage customer check-ins, conduct activation follow-ups, and help customers understand the value of faster speeds for streaming and gaming.
Role Requirements for an AT&T Customer Support Associate
- Provide professional support in-person, addressing service questions, connectivity concerns, and plan inquiries with clarity and empathy.
- Recommend AT&T Fiber plans, upgrades, and feature enhancements tailored to household needs to drive adoption, retention, and sales growth.
- Listen carefully to customer feedback and identify opportunities to offer additional services or solutions that improve home internet performance.
- Troubleshoot service disruptions, equipment issues, or technical challenges efficiently while keeping the customer informed at every step.
- Maintain thorough knowledge of AT&T Fiber offerings, promotions, and enhancements to provide accurate, persuasive, and value-driven guidance.
- Collaborate closely with sales teams to ensure rapid resolution of issues and a seamless, high-quality customer experience.
What You'll Gain as an AT&T Customer Support Associate
- Learn to manage a sales pipeline using modern tools to track your growth and success.
- Gain a deep understanding of how AT&T operates and stays competitive.
- Master the skill of active listening to uncover the specific needs of customers.
- Develop a sharp business sense for identifying and qualifying high-potential sales leads.
Qualities of an AT&T Customer Support Associate
- A high school diploma or GED is preferred.
- 18 years of age or older and legally authorized to work in the United States.
- Experience in sales or customer service is a plus.
- Active listening to identify customer needs and match them with service solutions.
- Empathy that builds trust while guiding customers toward premium upgrades.
- Persuasion skills to convert inquiries into successful sales opportunities.
Pay: $52,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
