Position: Studio Manager
About MiniLuxe
Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.
We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!
About this Role:
The Senior Studio Manager is responsible for the team development, financial performance, operational excellence of multiple studios within an assigned area. The Senior Studio Manager serves as a market lead influencing performance, offering development, and ensuring brand standards.
What You’ll Accomplish: Team & Development, Client, Delivers Results/Operational Excellence
Studio Leadership
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Leads by example and inspires a team first culture
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Ensures team retention at all levels
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Ensures accountability of clean standards in all studios
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Supports studio teams in delivering on client experience and handling conflict resolution
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Accountable for operational excellence and execution of company initiatives
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Coaches and develops a team of studio support and service providers
Client Journey
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Delivers a first in class service experience
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Cultivates loyal ‘fan’ and ‘superfan’ client base and builds community
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Is a brand advocate and accountable to share the brand story
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Educates clients on service and retail offerings, and upgrades
Driving Studio Revenue & KPIs
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Develops business plans to achieve key business drivers for assigned studios
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Drives gross margin by managing studio utilization and optimization
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Manages all facets of the business
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Identifies opportunities to maximize staffing levels across studios
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Drives revenue based on achieving studio budgets
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Actively sources opportunities for in-studio events and buy-outs
Training and Development / employee journey
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Responsible for the onboarding and training of new team members in the market
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Provides ongoing training and development for studio teams
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Identifies top talent and creates career progression plans
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Develops a bench of talent for succession planning
Who You Are:
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3+ years of leadership experience
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Effective P&L management ensuring profitability
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Proven track record in operational excellence, revenue driving and profitability
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Excellent, clear communication, verbal, and written skills
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Exceptional interpersonal, planning and organizing, and leadership skills
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Highly motivated, results-oriented, and a self-starter
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Ability to influence, motivate, and communicate cross functionally
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Exceptional analytical and strategic planning skills with a strong attention to detail
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Effective organizational, time management and delegation skills
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Problem solver, able to manage operational issues with resilience
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Possess an overwhelming desire to exceed expectations
MiniLuxe Benefits – What's in it for you?
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Competitive salary
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Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
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Retirement savings account aka 401k
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Free Services & Retail Discounts
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Flexible Schedules
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Continued learning opportunities
Job Type: Full-time
