Front Desk Associate
Location: Charleston, WV
Job Type: Full-Time
About the Role
We are seeking a professional, service-driven Front Desk Associate to join our team at our hotel in Downtown Charleston, WV. This role is the face of the hotel and plays a critical part in creating a warm, seamless, and memorable guest experience from arrival to departure.
The ideal candidate is detail-oriented, personable, and energized by working with a diverse guest population drawn to adventure, nature, and refined hospitality.
Key Responsibilities
- Greet guests warmly and manage check-in and check-out procedures
- Handle reservations, room assignments, billing, and payments accurately
- Respond promptly and professionally to guest inquiries and requests
- Resolve guest concerns with discretion, creativity, and care
- Communicate effectively with Housekeeping and Maintenance to ensure room readiness
- Maintain accurate records, shift reports, and cash handling procedures
- Uphold hotel service standards, policies, and brand presentation
Qualifications & Experience
- Prior front desk, hotel, or customer service experience preferred
- Strong communication and interpersonal skills
- Comfortable using computers and reservation systems (PMS experience a plus)
- Ability to multitask and remain calm in a fast-paced environment
- High attention to detail and professionalism
- Flexible availability, including evenings, weekends, and holidays
What We’re Looking For
- A hospitality-first mindset with genuine enthusiasm for guest service
- Reliability, accountability, and a positive attitude
- Confidence interacting with guests from diverse backgrounds
What We Offer
- Competitive hourly pay based on experience
- Supportive team environment with leadership development opportunities
.
Pay: $13.00 - $15.00 per hour
Benefits:
Work Location: In person
