InMotion Global, Inc. seeks a passionate, creative individual to join our indispensable customer service team.
Our Background
InMotion Global, Inc. provides the transportation industry with the award-winning, #1 ranked, web application known as AscendTMS. AscendTMS is a leader among Transportation Management Systems, and we strive every day to keep it that way. We recognize that our outstanding customer service team, which is the heart and soul of our organization, is the key to continued growth. Here at InMotion Global we listen to our users, share their ideas across all of our teams, design solutions based on those ideas, and develop amazing applications for the transportation industry. Our customer service efforts never stop as we continue to serve our user community with the best product support imaginable.
The InMotion Global workplace offers wide-open office spaces that encourage creativity and team member interaction. We consider ourselves a “cubicle-free” work environment and offer all staff the ability to work from home a portion of the work week. We view everyone here as a family and treat each other as such and because of this we have a very warm and friendly atmosphere.
InMotion Global as a company is profitable and we are growing year over year. Some of the benefits we offer are unlimited vacation time, healthcare, life insurance, and paid holidays.
About You
You are an independant worker who cares about the customer experience and over-delivering on communication. You love holding a customer’s hand and doing what others would never do in order to deliver an exceptional client experience. You have an eye for perfection and spotted the misspelled word in the first sentence. You are very comfortable on the phone and performing live demonstrations. You have a sense of humor, can think quickly on your feet, speak your mind, and want to be part of something special. Half the time you will be demonstrating our AscendTMS application to new users of the platform. The other half of the time you are providing customer support that will either meet or exceed our clients’ expectations. You will be organized in your approach and happy getting to know new people and their unique business needs. You are able to help our users see the benefits of their AscendTMS subscription without “selling”, but by teaching. You are an educator. A cheerleader. A customer service guru.
Your Skills
- Apply understanding and knowledge of information systems products and services to assist customers on technical matters over the phone and via email.
- Recognize, research, isolate and resolve customer inquiries while maintaining customer service standards expected by our clients.
- Must be able to provide clear, concise ticket documentation in the company data management system while using multiple screens to resolve calls.
- Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
- Intermediate level diagnostic method and skills in a variety of environments.
- Effective both independently and as a member of a team.
- Highly effective interpersonal and organizational skills.
- Will perform other duties and tasks as assigned by the manager.
- Experience in the transportation industry is a plus.
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Communication method(s) used:
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- Open to applicants under 18 years old, provided it is legally allowed for the job and location
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- How many years of experience do you have in the logistics or transportation industry?
Education:
- High school or equivalent (Preferred)
Work Location: In person
