Portfolio Manager (Luxury Vacation Rentals)
Hilton Head Island, SC | Full-Time
Protect Homes. Build Relationships. Deliver Unreasonable Hospitality.
At Host & Home, we don't simply manage vacation rentals—we care for extraordinary homes and the families who trust us with one of their most valuable investments.
We're looking for a Portfolio Manager to take ownership of a portfolio of luxury homes, serve as the trusted advisor for our homeowners, and ensure every property consistently delivers an exceptional owner and guest experience.
This isn't a role for someone who simply reacts to maintenance requests or manages a checklist.
We're looking for someone who takes ownership, anticipates problems before they happen, communicates exceptionally well, and genuinely enjoys caring for people and their homes.
If you're looking for a place where you'll be challenged, trusted, and given the opportunity to build meaningful relationships while helping grow an award-winning luxury hospitality company, we'd love to meet you.
About the Role
As a Portfolio Manager, you will serve as the primary point of contact for a portfolio of luxury vacation homes.
You'll build trusted relationships with homeowners while working alongside our maintenance, housekeeping, guest experience, marketing, and revenue management teams to ensure every home performs at the highest level.
Your success will be measured not only by how well you solve problems—but by how often you prevent them.
What You'll Own
- Serve as the primary relationship manager for a portfolio of luxury homeowners.
- Build trust through proactive communication, transparency, and exceptional service.
- Conduct routine property inspections and identify maintenance concerns before they become costly problems.
- Coordinate repairs, preventative maintenance, seasonal preparations, and vendor management.
- Ensure every home consistently meets Host & Home's quality standards.
- Work closely with our Revenue Management team to maximize each home's performance while protecting the owner's long-term investment.
- Identify opportunities for maintenance, upgrades, renovations, and capital improvement projects that improve the guest experience and increase long-term property value.
- Confidently present recommendations to homeowners, educate them on the value of proposed improvements, and help them make informed decisions.
- Coordinate approved projects with our internal maintenance team and outside vendors, ensuring projects are completed on time, within budget, and to Host & Home standards.
- Oversee homeowner onboarding and ensure new homes launch successfully.
- Resolve challenges quickly while maintaining outstanding owner satisfaction.
- Continuously look for ways to improve systems, processes, and the overall homeowner experience.
What Success Looks Like
The right person doesn't wait for problems to appear.
You anticipate them.
You communicate before homeowners need to ask.
You take ownership instead of passing responsibility.
You build trust by consistently doing what you say you'll do.
You understand that every interaction reflects the Host & Home brand.
This Role Is For You If...
- You naturally take ownership of your work.
- You communicate confidently and professionally with high-end clients.
- You genuinely enjoy serving people.
- You notice details that others overlook.
- You can confidently recommend improvements because you believe they're in the client's best interest.
- You enjoy building long-term relationships.
- You thrive in a fast-paced environment where every day is different.
- You stay organized while managing multiple priorities.
- You solve problems without waiting for someone else to do it.
- You continually look for ways to improve the business.
This Role Is NOT For You If...
- You prefer being told exactly what to do.
- You avoid difficult conversations.
- You struggle to prioritize competing demands.
- You dislike accountability.
- You only address problems after they've become emergencies.
- You believe "that's not my job."
- You're uncomfortable learning new technology or systems.
- You're looking for a predictable office job where every day looks the same.
Qualifications
Preferred qualifications include:
- 3+ years of experience in property management, hospitality, facilities management, construction management, luxury service, project management, or a related field.
- Outstanding verbal and written communication skills.
- Exceptional organizational skills and attention to detail.
- Strong project management abilities.
- Experience coordinating vendors, contractors, or maintenance projects.
- Confidence presenting recommendations and building trusted client relationships.
- Ability to prioritize multiple projects simultaneously.
- Proficiency with technology and the ability to quickly learn new software platforms.
- Valid driver's license and clean driving record.
Vacation rental experience is a plus—but not required.
We're much more interested in hiring someone with exceptional ownership, professionalism, communication skills, and hospitality instincts than someone with years of vacation rental experience.
About Host & Home
Host & Home is one of Hilton Head Island's fastest-growing luxury vacation rental management companies.
We believe exceptional hospitality starts long before a guest checks in.
It begins with caring for our homeowners, protecting their investments, supporting one another as a team, and refusing to accept "good enough."
Our core values guide everything we do:
- Hospitality First – We create memorable experiences through genuine care and service.
- Ownership – We take responsibility, solve problems, and follow through.
- Slay Your Dragons – We tackle challenges head-on and embrace continuous improvement.
- Team – We support one another, communicate openly, and celebrate success together.
If those values resonate with you, you'll fit right in.
Benefits
- Competitive salary with performance-based bonus opportunities
- Health, dental, and vision insurance
- Paid Time Off
- Ongoing professional development
- Career growth opportunities within a rapidly growing company
- Supportive, collaborative team culture
- The opportunity to make a real impact on the homeowners, guests, and communities we serve
Think You're the Right Fit?
Tell us about a time you identified a problem before anyone else noticed it. What was it, what did you do, and what was the outcome?
We'd also love to hear about a time you earned a client's trust during a difficult situation.
At Host & Home, we don't just manage homes.
We build lasting relationships, protect valuable investments, and create exceptional experiences—one home at a time.
Pay: $70,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- How many years of professional property management, hospitality, facilities management, construction management, or project management experience do you have?
- Have you ever been directly responsible for managing client or homeowner relationships?
- This role requires frequent driving between properties on Hilton Head Island. Do you have a valid driver's license and reliable transportation?
- Describe a time you noticed a problem before anyone else did. What was the issue, and what actions did you take?
- A homeowner calls upset because an issue wasn't resolved as quickly as they expected. Walk us through how you would handle that conversation.
- Part of this role involves recommending maintenance, repairs, and capital improvements that protect a homeowner's investment. Tell us about a time you successfully recommended an improvement or solution that someone was initially hesitant about.
Work Location: In person
