Under the direction of the Patient Services Manager, the Patient Services Representative shall receive patients and process necessary paperwork for their visits.
Essential Duties and Responsibilities:
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Greet all patients in a professional and friendly manner.
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Provide and explain necessary paperwork to the patients for processing scheduled appointment or walk-in appointment.
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Utilize provided computer and software to input information and record all visits.
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Screen each patient prior to examination by provider. This includes review of patient information contained in their chart to ensure that data is current and correct.
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Inform patients of different programs we have to offset charges, explaining the qualifications and requirements, i.e. Office of Family Planning, Medi-Cal, CHDP, PPP, HWLA, and Sliding Fee.
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Perform income verification.
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Perform status verification when appropriate.
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Review information collected from the patient and explain the fee schedules and methods of payment, and collect payment when required.
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Assists eligible patients to establish and maintain HWLA enrollment, i.e. following up on all pending, denied, disenrolled patients.
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Provides telephone and in-person assistance to complete related applications. Advises patients of the documentation required to complete applications, and answers questions and issues regarding the enrollment process.
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Prepares all related reports and maintains files, data bases and other program records.
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Serves as a liaison/super-user to HWLA
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Monitor changes and modifications to the HWLA program
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Ensure all HWLA applications are complete and submitted
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Provide training and updates to team members
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Make recommendations to improve enrollment processes
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Facilitate completion of special projects related to HWLA
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Provide coverage for front desk, telephone reception and/or appointment desk.
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Keep abreast of all payment options and special programs available to cover the cost of services rendered. Attend training when required.
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Provide financial responsibility information to callers as need arises.
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Assist the billing department when needed
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Attend outside meetings
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Other duties as assigned
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High School Diploma or equivalent
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A minimum of 6 months working in hospital conducting financial screening or working in a community clinic conducting financial screening and/or one (1) year front office clerical required.
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Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
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Excellent oral and written communication skills
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Excellent organizational skills
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Computer proficiency
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Experience utilizing an Electronic Medical Records (EMR)system is highly desirable
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Bilingual required
