Title : Clerical Assistant
Location : 1901 1st Avenue, Metropolitan Hospital - 10029
Duration : 2+ month with a possible of extension
Shift : 9:00 AM-5:00 PM
Pay Rate : $28/HR on W2 Rate
Duties and Responsibilities
- Experience verifying insurance and scheduling appointments required
· Bilingual Spanish (basic proficiency at minimum) is MUST.
· Minimum 1 year of relevant experience required
· Prior medical or healthcare setting experience is preferredPatient Referral Coordination
· Coordinate and expedite appointments for patients referred from community-based healthcare providers.
- Provide compassionate, patient-cantered service by contacting patients to:
- Confirm appointment preferences and availability.
- Verify demographic and insurance information to determine eligibility.
- Guide patients through the scheduling process and answer questions.
Referral Review and Scheduling
- Review referrals for completeness prior to scheduling appointments by ensuring:
- The receiving clinic is accepting community referrals.
- All required referral information and supporting clinical documentation have been received.
- Patient pre-registration is completed accurately and thoroughly.
Communication and Documentation
- Collaborate with clinic service coordinators to schedule patient appointments in a timely manner.
- Maintain accurate, detailed, and timely documentation of all patient, provider, and staff communications within Epic referrals.
- Transcribe manual (e-FAX) referrals into Epic and create new patient records as necessary.
- Prepare and send appointment confirmation letters with visit details, location information, and required financial and clinical documentation.
- Notify referring providers through Epic Care Link In-Basket when patients cannot be reached and request updated contact information.
- Communicate effectively with internal departments and external providers through Epic In-Basket to facilitate continuity of care and address patient needs.
Process Management and Quality Assurance
- Protect the confidentiality, privacy, and integrity of all patient records in compliance with HIPAA and organizational policies.
- Monitor referral queues to ensure timely processing, minimize delays, and prevent referral backlogs.
- Respond professionally to incoming referral calls while providing exceptional customer service and patient-centered support.
Professionalism and Team Collaboration
- Demonstrate dependable attendance, punctuality, and accountability.
- Foster a respectful, collaborative, and positive work environment through effective communication and teamwork.
- Take ownership of assigned responsibilities, follow tasks through to completion, and apply sound judgment when resolving issues.
- Welcome feedback, pursue continuous learning, and contribute to process improvement initiatives.
- Work independently while effectively managing priorities in a fast-paced healthcare environment.
- Adhere to all corporate, departmental, regulatory, and compliance policies while maintaining the highest standards of professionalism, ethics, and integrity.
Pay: $24.00 - $28.00 per hour
Application Question(s):
- Best Time & Number to reach you once applied?
- Do you know Spanish?
- When was the last time you applied with NYCHHC through agency??
Work Location: In person
