Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector I or Collector II to join our growing team.
Essential Functions:
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Generate high volume of outbound calls to early stage delinquent borrowers
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Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
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Determine the reason for non-payment
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Document mortgage collection systems with all activities and communications
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Send Notice of Defaults (NODs) to customers when required
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Send letters to customers with pending post-dated payments
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Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
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Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
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Process mortgage payments in accordance with established guidelines
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Follow all company and departmental policies and procedures
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Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
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Consistently meet or exceed monthly goals
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Be flexible with their time and schedule in order to meet the needs of the business
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Perform other duties that may be assigned by supervisor
Minimum Qualifications:
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High School diploma or equivalent
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Solid PC skills
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Analytical and problem-solving skills and attention to detail
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Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
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Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
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Knowledge of Billing and Collections procedures
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Must be goal oriented
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At least 1 year of telephone customer contact experience
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Ability to present a professional image to customers, coworkers and external contacts
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Excellent verbal and written skills to communicate and negotiate with parties
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Ability to prioritize multiple tasks and work well under deadlines
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Knowledge of federal regulations and the Fair Debt Collection Practices Act
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Patience and ability to manage stress
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MSP experience is a plus
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High school diploma or GED
Physical Demand:
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Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
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Must be able to talk, listen and speak clearly on telephone
