CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index , CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Role Overview: Finance Customer Contact Center Specialist
Richmond, VA | In office, Monday – Friday
We are currently in search of an energetic, highly motivated individual to join our growing Finance Customer Contact Center team. If you thrive in a fast-paced environment and can successfully balance multiple priorities and have a keen focus toward results, this is a great opportunity to join a company that continues to beat our own growth records!
The Finance Customer Contact Center Specialist responds to clients and stakeholder inquiries on matters related to the Order-to-Cash process that include: invoicing and billing, contracts, and other financial matters to determine what corrective action is required . This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction.
The Finance Customer Contact Center Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle, process and trouble-shoot requirements. Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required . Our goal aims to promote and deliver a “World-Class” experience with every interaction.
The Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, Cash Applications, Collections, and Customer Care/Service .
Develop an in-depth understanding of our software and service environment, including our CRM, Oracle Fusion, Microsoft Navision, Third Party invoice presentment portals, and in-house Enterprise solutions
Preferred Qualifications and Skills:
Good organizational, interpersonal, communications and customer service skills, with the ability to interact effectively with audiences at varying levels
If you are a driven professional looking for a high-growth, high-reward career, CoStar Group offers the ideal opportunity. Be part of a best-in-class company with strong year-over-year growth that invests in your success. Enjoy a rewarding atmosphere where you can learn, excel, and grow.
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.
Our benefits package includes (but is not limited to):
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
