POSITION: Bartender
REPORTS TO: Bartender Manager
MIN REQUIREMENTS: High School Degree or Higher, 1 yearBartending experience 21+
SCHEDULE REQUIREMENTS: Available weekends & holidays when required. Schedule to be determined by Bartender Manager per the needs of the property.
SUMMARY / OBJECTIVE
Bartenders prepare alcohol or non-alcohol beverages for bar and restaurant patrons. Interact with customers by taking orders, making drink suggestions , serve snacks and drinks. Check identification of customers in order to verify age requirement. Reduce liability associated with customers' excessive drinking by encouraging them to stop drinking and/or calling taxis or other transportations for customers who had too much to drink.
CONCEPT CORE VALUES
Guest Satisfaction - This commitment is based on the recognition that success in the lodging business cannot be achieved without making a serious and genuine commitment to meeting and exceeding customer satisfaction. Concept aspires to "delight" every customer.
Associate Satisfaction-As we treat our associates so shall they treat our customers. Successfully delivering customer service on a consistent basis dictates that the enterprise keeps its focus on associate happiness, their satisfaction. Concept nurtures and supports individual and team excellence.
Community - Concept is committed to supporting all its host communities and the greater lodging industry in which it conducts business.
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Transparency - For the enterprise to operate efficiently, Concept is committed to continuously promoting and nurturing a work environment of open, honest, direct and timely communications at all times.
Accountability - Concept recognizes and appreciates that accountability means all associates take ownership for results and outcomes. We further understand that accountability requires providing necessary resources. Sustained success warrants that the entire organization is committed to delivering exceptional operating results.
Innovation- Concept views itself as an innovator and is committed to encouraging and rewarding innovation.
GENERAL RESPONSIBILITIES
Ensure proper appearance and cleanliness of Bar Area
Report maintenance issues found in Bar Area
Responsible for serving alcoholic and non alcoholic drinks
Collecting payment for drinks orders
Convey the hotel's unique concept through maintaining quality service and safe environment.
Must be knowledgeable of all current safety practices, laws and OSHA standards
Attend monthly safety meetings
SPECIFIC RESPONSIBILITES
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Operations
Have a good understanding of all hotel operating procedures specifically within the Bar Department
Enforce all existing and new policies and procedures pertaining to the Bar department
Follow instructions given at the beginning of each shift
Inform Bar Manager of any unique situations, or unusual developments in the retaurant/bar operations
Handle guest complaints effectively
Be knowledgeable in mixing ingredients in order to prepare excellent cocktails
Be knowledgeable of alcohol drinking laws and safety
Follow all safety rules and guidelines
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Human Resources
Promote goodwill by being courteous, friendly and helpful to guest, manager and all other associates
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OPTIMUM ATTIBUTES
Effective communication skills
Pleasing personality
Good team player
Good listener
Well groomed and professional appearance
Open with praise, discrete with criticism
Innovative and creative
Problem solver
