About the Role
We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. Thisrole owns delivery governance, operational excellence, and continuous improvement across policy administration
and financial operations in a regulated environment. Deep Life & Annuities expertise, Infosys McCamish platform
proficiency, and bilingual fluency in Spanish or Portuguese are mandatory requirements.
Key Responsibilities
- Client Governance — Manage SLAs, risks, and executive reporting; partner with senior client
stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.
- Operations Excellence — Standardize and improve SOPs to maintain accuracy, efficiency, and audit
readiness; enforce financial controls and proactively close control gaps.
- Platform & Technology — Leverage the Infosys McCamish platform to optimize throughput and
compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.
- People & Performance — Lead a cross-functional team through goal-setting, coaching, and data-driven
performance reviews; build domain depth via structured learning and LOMA pathways.
- Change Management — Execute structured change initiatives for enhancements, new products, and
regulatory updates, ensuring smooth transitions and BAU handoffs.
- Compliance & Improvement — Maintain regulatory compliance and audit evidence; drive a continuous
improvement pipeline informed by defect analysis, VOC, and control results.
- Reporting & Insights — Translate operational metrics to P&L impact; maintain a leadership dashboard
and frame investment cases for automation and AI with ROI trade-offs.
- Training & Knowledge — Keep SOPs, playbooks, and training materials current; deliver structured
training for internal teams and client stakeholders on process changes.
Required Qualifications
- Proven experience in Life Insurance operations management across the Life & Annuities value chain,
including policy administration and financial controls.
- Track record managing senior client stakeholders and owning outcomes in a regulated environment.
- Bilingual proficiency in Spanish or Portuguese — mandatory.
- Strong analytical skills with the ability to translate operational data into financial insights.
Preferred Qualifications
- LOMA certifications (FLMI or ALMI) — strongly preferred
Experience:
- Life Insurance: 1 year (Required)
Work Location: In person
