Apply here- https://forms.gle/SGndCzN3659hREJk8
Full-Time, approximately 33 hours per week, Tuesday–Friday plus rotating Saturdays
Role Summary/Responsibilities
We are seeking an outgoing, detail-oriented, and highly organized Patient Care Coordinator to join our team at The Collective Medspa, an upscale aesthetic practice specializing in injectable and facial treatments. In this role, you will be the first point of contact for patients, providing exceptional customer service and warmly welcome patients. Your responsibilities will include providing excellent customer service, addressing inquiries and concerns. Handle phone calls, texts, emails, and in-person interactions with warmth, compassion and professionalism. Collaborate with team for a seamless patient experience. Other tasked as required by role include but are not limited to: product sales, patient follow-ups, inventory management, supporting practice content as directed, managing patient scheduling, assisting with patient check-ins and check-outs, processing payments, keeping lobby clean, redeeming coupons from reward programs, etc.
There is a lot to learn, you will need to have knowledge in each of our services, products, and membership program. You will need to be driven and willing to learn these services. We strongly encourage you look at our website before applying.
Requirements
A bubbly & Inviting personality
A team player eager to grow with us
Reliable, punctual, and proactive
Critical thinking, organization, time management
Communication skills and customer service
Advanced computer knowledge
Knowledge in Alle and Aspire (a plus but not required)
Willing to learn spa services and retail product line
Willingness to grow with business
Be confident in selling services, products, collecting payments and balances.
Benefit- discount on treatments/services, 10% commission on skincare sales
**Our new space in Litchfield Park's Heritage Place is currently being built out, with an anticipated grand opening this fall. We are hiring now to build our founding team ahead of opening — onboarding and training will begin in advance of our official launch so you're fully prepared to hit the ground running on day one.**
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
