Position Title:
STORE MANAGER
Report to:
OPERATIONS DIRECTOR
Status:
EXEMPT
POSITION SUMMARY:
This position has accountability for the management of a store, with the attainment of financial, customer service, safety and sanitation standards as key objectives. These are obtained through modeling the Core Values of the Company.
ESSENTIAL FUNCTIONS:
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Accountable for the operating plan of a single, complex unit.
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Maintains effective training programs for employees and managers ensuring that they have the skills and competencies needed to fulfill their role requirements.
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Focuses on continuous improvement for in-store processes
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Hires and onboards talent adequate to meet staffing needs and brand standards
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Accountable for the progressive discipline of managers and employees within the business unit - holding to company practices and policies.
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Clearly understands and is aligned with the Mission, Vision and Core Values of the Company. Practices behaviors that will bring Mission Statement to fruition.
- Establishes goals and priorities for the store, which are aligned with the goals and objectives of the Company.
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Continuously looks for ways to achieve, maintain and improve SQCST: great service to customers, food handling that ensures a safe and quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.
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Identify areas of opportunity using data and develops clearly defined action plans
- Knows and implements actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines.
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Ensures proper new-hire training procedures are followed and maintains cross-training programs; Coaches and develops Assistant Managers & Working Supervisors
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Ensures proper channels and processes are followed for performance issues; motivates and counsels employees to support them in achieving their fullest potential.
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Makes good decisions to the fullest extent of his or her responsibility in running the store. Works collaboratively with people from all levels and departments within the organization.
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Practices community guidelines when communicating with others.
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Actively participates in hiring and interviewing process.
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Performs various other duties reflecting the same level of operation and interpersonal relations skills, knowledge, and responsibility.
COMPETENCIES:
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Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
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Resourcefulness - Securing and deploying resources effectively and efficiently.
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Develops Talent - Developing people to meet both their career goals and the organization's goals.
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Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
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Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
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Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.
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Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
QUALIFICATIONS:
Scheduling:
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Available for work on any day of the week or shift; typically, this position enjoys a five-day work week with regular days off
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Available for work at any store in the chain if transferred to a new store; must have reliable transportation
Physical Ability:
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Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds
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Wrist and hand motions; standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently
Mental Ability:
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Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner
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Strong customer service skills required
Pre-Employment Requirements:
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Must pass drug screening test
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Must pass pre-employment physical
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Must also have passed a TB test within 2 years of start date with skin test
Environmental Conditions:
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Able to work in temperatures ranging from 0 degrees to 95 degrees
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Around equipment that generates smoke as a by-product of cooking food
Education:
- College degree preferred
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High school education or G.E.D. required
Experience:
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Food service or managerial experience preferred
Desired Skills:
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Good communication (oral and written) and listening skills
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Good interpersonal skills (ability to develop interdependent relationships)
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Self-development skills (desire and ability to learn)
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Training/coaching skills (ability to develop competencies in people)
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Planning skills (ability to set short-term, mid-term and long-term goals, measures, activities, and time frames)
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Organizational skills (ability to coordinate multiple tasks/activities, ensure smooth and balanced workflow, and meet due dates); good time management skills and habits
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Problem-solving/decision-making skills (ability to handle operational, staff, and customer problems on a timely basis); sees problems as opportunities for growth; is persistence in resolving an issue
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Team building skills (ability to get team members to work cooperatively and collaboratively)
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Analytical skills (ability to understand numerical reports and connect them to actions to take to make improvements)
Desired Attributes:
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Self-awareness (willingness to identify areas in need of improvement)
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Self-directedness (initiative and proactivity)
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Self-responsibility (accountable for oneself)
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Action-oriented (exercising initiative to implement, follow-up and follow-through)
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Willingness to change
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
