POSITION SUMMARY
We seek a professional, reliable, and highly skilled Training Coordinator to organize, support, and promote our comprehensive learning strategy aligned with our business objectives. This role ensures the smooth and effective rollout of training events, customer visits, and special learning projects across our organization while supporting our employees and customers on their learning journey. The Training Coordinator ensures that training events are exceptional.
The ideal candidate is outgoing, exceptionally approachable, and confident in front of all groups of people. The primary focus includes managing customer and employee training inquiries, handling all logistics for all training sessions, and working with the training team to improve product knowledge across all Climate Control Group (CCG) brands (ClimateMaster, ClimaCool, ClimateCraft, and IEC).
The Training Coordinator collaborates with CCG training team members and with various departments to provide excellent experience for CCG employees and customers as they engage in learning in person and online to improve installation and service practices, sales capabilities, and overall CCG product knowledge.
Training Coordinator Essential Functions Statement(s)
· Support training programs to meet the changing learning needs of employees and customers across all CCG brands.
· Connect with internal stakeholders and liaise with various experts regarding learning needs, training requests, and scheduling.
· Oversee and maintain in-house training facilities and logistics of necessary equipment and supplies for all sessions.
· Market training opportunities to employees and customers in an engaging and compelling way that provides all necessary information and entices participation.
· Capture ongoing program feedback (both formally and informally) in support of continuous improvement.
· Assist customers and employees with learning inquiries and recommended learning content.
· Coordinate and manage the complete promotion, registration, attendance, and post- course follow-through with and for learners. This includes attendee invoicing, required supplies, bulk hotel arrangements, and in-course meals and refreshments as appropriate. Works with instructors to understand additional learner requirements per course.
· Manage vendor and customer financial requirements for in-person learning (hotel, catering, etc.), vendor invoice payment, and customer invoicing as appropriate.
· Administer post-course surveys measuring instructional effectiveness and generate summative evaluation reports to identify the impact of training on employee and customer skills and KPIs.
· Manage factory training classrooms, assist sales channel partners in the operation, and management of authorized partner training academies.
· Engage with the learning team in support of digital training methods, including LMS, video content, and interactive and on-demand training.
· Maintain Learning Management System (LMS) platforms and support SMEs in the creation of excellent learner experiences.
· Support all learner inquiries regarding LMS functionality and engage Learning Team members as needed to satisfy them.
· Maintains recommended learning paths by learner role and supports frequent LMS system reporting as needed.
CLM Warranty Essential Functions Statement(s)
· Receive, review, and process HVAC equipment, parts, and labor warranty claims.
· Verify product registration, serial numbers, installation dates, warranty periods, claimant eligibility, and required documentation.
· Evaluate claims against applicable warranty policies, procedures, labor allowances, and authorization requirements.
· Approve qualifying claims within established authority levels and escalate exceptions or questionable claims for further review.
· Request missing information, including model and serial numbers, invoices, service records, photographs, diagnostic findings, and proof of installation.
· Communicate claim status, approvals, denials, adjustments, and documentation requirements clearly and professionally.
· Process warranty credits and coordinate with Finance or Accounts Payable to resolve payment or credit discrepancies.
· Maintain accurate claim records, supporting documentation, correspondence, and approval history within the warranty management system.
· Coordinate with Technical Services when a claim requires technical validation, troubleshooting history, failure analysis, or return authorization.
· Review claims for duplicate submissions, incomplete documentation, abnormal trends, or potential misuse.
Other duties as assigned.
SKILLS & ABILITIES
Education: Bachelor’s degree in business or a related field from an accredited institution.
Experience: Minimum three years experience in corporate learning and training coordination. Experience with providing factory tours within manufacturing organizations is a plus.
Computer Skills: Skilled with MS Office Suite. Familiarity with learning management systems, registration, and survey systems.
Certificates & Licenses: None. Willingness to continue professional development and certification through the Association for Talent Development (ATD) and/or others as assigned.
Other Requirements:
· Positive, outgoing demeanor with customer focus.
· Experience in supporting multi-site, multi-role training programs.
· Exceptional organizational skills including the ability to handle multiple assignments and prioritize work with high attention to detail.
· Demonstrated problem solving and systems thinking in serving the learning needs of employees and customers.
· Conducts business with a sense of urgency and a continuous improvement mindset.
· Demonstrated ability to support and promote major change initiatives within diverse groups.
· Strong interpersonal skills to engage with peers and CCG leadership to meet objectives.
· Coachability and an ability to coach others.
· Strong professional relationship skills and team orientation.
· Strong written and verbal communication skills.
· Ability to speak and present effectively to personnel at all levels of the organization and with customers.
· Ability to establish and attain realistic and achievable performance goals.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Training & development: 3 years (Required)
- LMS: 2 years (Required)
- Manufacturing: 1 year (Required)
Work Location: In person
