About JB3D
JB3D designs and builds custom Architectural Enhancements and Environments that bring spaces to life. From high-impact signage and branding elements to fully customized architectural features, we help our clients transform their environments into immersive, engaging experiences. Our work blends creativity, craftsmanship, and precision fabrication—delivered through a collaborative, client-focused process.
See our work at JB3D.com
Role Overview:
The Customer Service & Project Coordinator is a dual-role position that combines client-facing service with internal project tracking and communication. You’ll act as the central hub between our customers and our internal teams, ensuring smooth communication, clear documentation, and well-coordinated timelines from project kickoff to final install.
Key Responsibilities:
Client Communication & Service
- Serve as the primary point of contact for assigned clients throughout the project lifecycle.
- Respond promptly to inquiries via phone and email with professionalism and clarity.
- Gather key project details from clients and document scope, timelines, and specifications.
- Provide clients with regular updates on project progress, production status, and scheduling.
- Follow up after project completion to ensure satisfaction and capture feedback.
Internal Project Coordination
- Input and update project information in Buildertrend and Microsoft Office tools (e.g., Excel, Outlook, Teams).
- Attend and take notes during internal production and planning meetings.
- Coordinate with department heads (Design, Production, Installation) to collect status updates.
- Track deadlines and proactively identify potential bottlenecks or schedule shifts.
- Help schedule installations by communicating with both clients and internal teams.
Documentation & Organization
- Maintain accurate records of all client communication, change requests, and approvals.
- Assist in organizing job tickets, permits, site details, and delivery logistics.
- Ensure that all client and internal stakeholders have up-to-date documentation
Qualifications:
· 2+ years in a customer service, account coordination, or project management role.
· Exceptional communication and interpersonal skills.
· Highly organized and detail-oriented with strong time management abilities.
· Comfortable working with Microsoft Office (especially Outlook, Excel, Teams).
· Experience using Buildertrend, or similar project management software (preferred).
· Ability to manage multiple projects and tasks with shifting priorities.
· A self-starter with a team-first attitude.
Bonus Skills:
- Familiarity with signage, construction, or design/fabrication industries.
- Bilingual (English/Spanish) is a plus but not required.
- Prior experience in scheduling or logistics coordination.
Benefits:
· Paid Vacation
· Health Benefits Contributions
· Retirement Plan Contributions
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Project coordination: 2 years (Required)
- Customer service: 5 years (Required)
Work Location: In person
