Job Summary
Seeking a Desktop Support Engineer (5+ years) skilled in troubleshooting desktops, OS, M365, VPN, and hardware. Must be customer-focused, resolve incidents efficiently, perform system upgrades, and support end-users in a fast-paced enterprise environment.
Key Responsibilities
End User Support
- Provide onsite technical support for desktop and laptop users.
- Troubleshoot and resolve hardware, software, and operating system issues.
- Diagnose and remediate issues related to Windows-based desktops and laptops.
- Respond to incidents and service requests within defined SLA timelines.
- Provide hands-on support for VIP and executive users when required.
- This role covers M365, VPN, OS, hardware, and software support; AD/device admin; ITSM ticketing; and documentation. Requires 5+ years EUC/Desktop Support experience with Windows, M365, AD, and ITSM tools; certifications and enterprise/networking knowledge preferred.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
