Description:
The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.
Requirements:
Essential Functions
-
Answer inbound telephone calls from customers and clients regarding products and services.
-
Make outbound telephone calls to customers and clients regarding products and services.
-
Maintain call performance and call quality goals.
-
Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
-
Work independently and as part of a team to provide best in class customer service
-
Conduct side-by-sides with new and existing employees.
-
Enter data quickly and accurately with high attention to detail.
-
Verify all callers to ensure security.
-
All other duties as assigned.
Requirements
-
Bilingual- Spanish/English
-
Outstanding customer service skill
-
Excellent written and oral skills
-
Computer literacy and keyboard typing skills
-
Proficiency in Microsoft Office Suite
Schedule
- 8-hour shift
- 10-hour shift
- Day shift
- Monday to Friday
- Weekend availability
