Location: Orlando, FL
Employment Type: Full-Time
Carl Black Automotive Group is seeking a customer-focused Rental & Loaner Program Coordinator to join our Orlando team. This position is responsible for supporting our Service Loaner Vehicle Program and ensuring customers receive a seamless, professional experience while their vehicle is being serviced.
The ideal candidate is highly organized, detail-oriented, and comfortable managing administrative tasks, customer interactions, and vehicle documentation in a fast-paced dealership environment. This role requires strong computer skills, excellent communication, and a commitment to providing outstanding customer service.
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Coordinate loaner and rental vehicle assignments for customers receiving service or warranty repairs.
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Assist customers through the rental and loaner vehicle process from check-out through vehicle return.
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Prepare, review, and process rental agreements and related documentation.
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Verify customer eligibility and ensure all required paperwork is completed accurately.
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Inspect vehicles before delivery and upon return, documenting vehicle condition as necessary.
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Maintain accurate records, reports, and vehicle inventory logs.
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Work closely with Service Advisors, Warranty Administrators, and Management to ensure a smooth customer experience.
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Monitor vehicle availability and assist with scheduling loaner vehicle reservations.
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Support the department with clerical and administrative tasks, including filing, data entry, report generation, and record maintenance.
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Utilize Microsoft Excel and dealership software systems to track vehicle usage, agreements, and program activity.
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Deliver a professional, friendly, and customer-centric experience at every interaction.
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Maintain compliance with company policies, manufacturer requirements, and rental program procedures.
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Previous administrative, clerical, customer service, rental, hospitality, or dealership experience preferred.
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Strong organizational and multitasking abilities.
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Excellent communication and interpersonal skills.
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Proficiency in Microsoft Office, including Excel, Outlook, and Word.
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Comfortable learning and utilizing dealership management and rental software systems.
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Strong attention to detail with the ability to accurately process paperwork and maintain records.
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Ability to work independently while contributing to a team-oriented environment.
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Professional appearance and positive attitude.
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Must be at least 18 years old.
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Valid driver's license with an acceptable driving record.
The ideal candidate is someone who:
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Enjoys helping customers and creating a positive experience.
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Is highly organized and dependable.
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Thrives in an administrative and customer-facing role.
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Is comfortable working with spreadsheets, reports, and data entry.
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Takes pride in accuracy, professionalism, and attention to detail.
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Can effectively balance customer interactions with clerical responsibilities.
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Pay: $16–$18 per hour (based on experience)
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Full benefits package, including:
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Medical, Dental & Vision Insurance
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401(k) with Company Match
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Paid Time Off
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Employee Vehicle Purchase Program
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Career Growth Opportunities within Carl Black Automotive Group
Join a team that values professionalism, customer satisfaction, and teamwork while helping provide an exceptional service experience for our customers.
Apply today and become part of the Carl Black Automotive Group family.
Carl Black Automotive Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.
