Bilingual Receptionist / Customer Service Representative
Location: Las Vegas, NV
Employment Type: Full-Time
About the Role
Eagle Promotions is seeking a friendly, organized, and bilingual (English/Spanish) professional to join our team as a Bilingual Receptionist / Customer Service Representative. This position serves as the first point of contact for visitors, customers, vendors, and employees while providing administrative support to multiple departments. This role offers excellent growth potential into a Customer Service Representative (CSR) position.
What You'll Do
· Greet visitors, customers, vendors, and applicants professionally.
· Answer and direct incoming phone calls.
· Order office and breakroom supplies and ensure employee breakrooms remain stocked.
· Provide administrative support including filing, scanning, copying, and data entry.
· Support the Customer Service team with administrative tasks.
· Maintain accurate spreadsheets and reports using Microsoft Excel.
· Assist with customer inquiries and internal communications.
· Keep the reception area organized and professional.
· Perform other duties as assigned.
Qualifications
· Minimum of one (1) year of experience in a corporate office administrative position.
· Fluent in English and Spanish.
· Excellent verbal and written communication skills.
· Strong customer service and professional telephone etiquette.
· Strong Microsoft Office skills, including intermediate Microsoft Excel (sorting, filtering, basic formulas, and spreadsheets).
· Minimum typing speed of 40 WPM.
· Highly organized with excellent attention to detail.
· Ability to multitask and prioritize work in a fast-paced environment.
· Ability to maintain confidentiality while handling sensitive employee, customer, and company information.
· Professional attitude with a willingness to learn and grow.
Preferred Qualifications
· Receptionist or administrative support experience in a corporate office.
· Customer service experience.
· eCommerce experience is a plus.
· Experience in promotional products, apparel, printing, or manufacturing is a plus.
Career Growth Opportunity
This position is designed for someone who wants to build a long-term career with Eagle Promotions. Successful employees may have the opportunity to advance into a Customer Service Representative (CSR) role as they develop product knowledge, customer service skills, and account management experience.
Why Join Eagle Promotions?
We believe in promoting from within whenever possible. We are looking for someone with a positive attitude, strong initiative, and a genuine desire to build a long-term career in customer service and account management.
Equal Employment Opportunity
Eagle Promotions is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, creed, national origin, ancestry, citizenship status, age, sex, pregnancy, childbirth or related medical conditions, lactation, gender, gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified applicants and employees in accordance with applicable law.
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you fluent in both English and Spanish?
- What is your pay requirement?
- How would you rate your Microsoft Excel skills?
- Good attendance and punctuality are essential requirements for this position. Can you consistently meet this expectation?
Work Location: In person
