Job Title: Social Media Support (Customer Support)
Location: Johnston, IA
Duration: 24+ Months (Contract/Temp with the possibility of extension)
Shift: 1st Shift (8:00 AM to 5:00 PM)
Pay Range: $21.50/hr
Job Description:
We are seeking a Social Media Support (Customer Support) to join our Social Media Care team. In this role, you will provide front-line support to customers by responding to inquiries, resolving issues, and delivering a high-quality customer experience across digital channels.
This position focuses heavily on social media engagement, requiring strong written communication skills and the ability to interact with customers in a professional, brand-aligned manner.
Key Responsibilities:
Respond to customer inquiries via social media, email, and web platforms
Monitor designated social media channels and engage with customers in real-time
Troubleshoot and resolve product-related issues and concerns
Provide accurate information regarding products, parts, and services
Handle customer complaints with professionalism and empathy
Document all customer interactions clearly and accurately
Review outbound responses for quality, tone, and accuracy
Required Qualifications:
Minimum 6 months of customer service or support experience
Strong written and verbal communication skills
Experience using social media platforms (Facebook, X, Instagram, YouTube, TikTok)
Proficiency with computer systems and basic troubleshooting
Ability to manage multiple tasks and communication channels
Strong interpersonal and conflict resolution skills
Flexibility to work weekends and occasional holidays
Preferred Qualifications:
Experience providing customer support via social media in a business setting
Background in agriculture, equipment, or technical products
Familiarity with dealer or service environments
Bachelor’s degree in Business, Communications, Marketing, or related field
Work Schedule & Training:
Training: Monday–Friday, 8:00 AM – 4:30 PM (2–3 weeks classroom + on-the-job training)
Post-training: 8-hour shifts scheduled between 11:00 AM – 10:30 PM
Weekend work required on a rotating basis
Compensation & Benefits:
Pay: $21.50 per hour
Retention bonuses at 6, 12, and 24 months
Pay increases based on tenure milestones
(LH-R7)
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Pay: $21.00 - $21.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Application Question(s):
- How many years of customer service experience do you have?
- Which channels have you used to support customers? (Phone, Email, Live Chat, social media, In-person):
- Do you have experience using social media platforms for customer support or business purposes?
- Which social media platforms are you familiar with? (Facebook, X (Twitter), Instagram, YouTube, TikTok):
- Are you willing to work occasional holidays based on business needs?
- Are you available to work an 8-hour shift between 11:00 AM and 10:30 PM,including weekends on a rotating basis?
- Are you a US Citizen or GCH? If on Visa please mention the Visa Status.
- Are you ready for background check and drug screen in accordance with the local law and regulations?
- Please confirm your email address and contact number.
- Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
- What is your Expected Pay Range?
- Please share your Current Location, Street Address and Zip Code.
Ability to Commute:
- Johnston, IA 50131 (Required)
Work Location: In person
