We are looking for a competent Collection Specialist who has knowledge and expertise in revenue cycle. Someone who understands the meaning of collection of co-pay, co-insurnace and applied to the deductible. This position should exhibit professionalism and trustworthiness. Must also have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
- Monitor accounts to identify outstanding debts
- Makes collection calls on outstanding debt
- Take actions to encourage timely debt payments
- Process payments
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Skills
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma; Associate’s/Bachelor’s degree is a plus
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Collection management: 2 years (Required)
Language:
Location:
- Conway, AR 72032 (Preferred)
Ability to Commute:
- Conway, AR 72032 (Required)
Ability to Relocate:
- Conway, AR 72032: Relocate before starting work (Required)
Work Location: In person
