Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
At InterContinental Hotels & Resorts®we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
FINANCIAL RETURNS
• Control expenses and minimize waste within all areas of housekeeping.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
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IC/JD_Custo m Template/CMH-AMER/EN-US/US/04.2012
This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.
High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work nights, weekends, and/or holidays.
The rate of pay for this role is $20.00/hr.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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