Job Summary
Calphin Swim Academy is seeking a proactive and customer-focused Sales & Customer Service Manager to lead front-line operations at our Fremont Site. This individual will be responsible for driving enrollment growth, managing the customer journey, and ensuring a positive experience for all families. The ideal candidate combines strong sales skills with a genuine passion for service, team leadership, and a love for working with children and families.
Calphin is an equal opportunity employer. The working environment at Calphin is positive, productive, and exciting with great teamwork spirit. Our indoor facility in Fremont is conveniently located near the highway entrances.
Please do not hesitate to apply NOW. You are welcome to stop by to check out our beautiful indoor facility at 34075 Fremont Blvd. Fremont, CA 94555.
Key Responsibilities
Sales & Enrollment:
- Manage the enrollment process for new and returning students, including tours, consultations, and follow-ups.
- Develop and execute strategies to achieve monthly and quarterly enrollment goals.
- Maintain accurate records in CRM or enrollment systems.
- Track KPIs and report performance to leadership.
Customer Service & Communication:
- Lead the front-desk team in delivering exceptional service across all customer touchpoints (in-person, phone, email).
- Resolve customer inquiries, issues, and complaints professionally and in a timely manner.
- Monitor and improve customer satisfaction metrics, including feedback and retention.
Team Leadership:
- Supervise and train front-desk/customer service staff, providing coaching and support to ensure high performance.
- Create staffing schedules and ensure adequate coverage for busy swim class times.
- Support a positive, team-oriented workplace culture.
Administrative & Operational Support:
- Collaborate with instructors and operations staff to ensure smooth class scheduling and customer coordination.
- Assist with billing, class transfers, cancellations, and membership management.
- Oversee retail sales (e.g., swim gear) and manage inventory if applicable.
Qualifications:
- Years of experience in sales, customer service, or enrollment (experience in swimming school, fitness, childcare, or education settings is a plus).
- Proven leadership and team management skills.
- Excellent communication and interpersonal skills.
- Organized, efficient, and able to manage multiple priorities.
- Passion for customer care and working in a child- and family-centered environment.
- Must be available for afternoon, evening, and/or weekend shifts based on swimming class schedules
- A bachelor's degree is preferred
About Calphin:
As a lifetime member of U.S. Swim School Association, Calphin Aquatic Club was co-founded in 2003 by a world champion and Olympic Medalist. The club is well-known in the Bay Area for its proprietary mastery-based curriculum, which is uniquely distilled from 30 years of training, competition, and coaching experience from our Olympian co-founder. Our swimmers benefit tremendously by learning to swim in the right way from the very beginning. The club also provides modern, safe, clean and well-maintained indoor swimming facilities in both Dublin and Fremont.
Location:
34075 Fremont Blvd. Fremont, CA 94555
Job Type: Full-time
Pay: Up to $66,500.00 per year
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Experience:
- Customer Service: 2 years (Required)
- Sales: 1 year (Preferred)
- Team Management: 1 year (Required)
Ability to Commute:
- Fremont, CA 94555 (Required)
Work Location: In person
