Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join one of our quickly growing portfolio companies, Arccos Golf!
Arccos Golf is hiring a Fulfillment Associate to join the team in a hybrid (3-4 days a week) in office position located in Stamford, CT.
Job Summary
Arccos is the global leader in Artificial Intelligence and Connected Golf technologies. By combining advanced data analytics, cloud computing, and machine learning, we deliver powerful insights that help golfers of all skill levels improve faster and enjoy the game more.
As golf’s first A.I. platform, Arccos automatically tracks every shot and provides personalized Strokes Gained analytics, smart club distances, and A.I.-powered caddie recommendations for any course in the world. Our ecosystem integrates industry-leading hardware and software, supported by a global manufacturing and distribution footprint that ensures golfers everywhere can benefit from our technology.
Through the Arccos Dashboard, players and instructors gain deep performance insights across every club, shot, hole, and round—fueling smarter practice and better on-course decisions.
What You'll Do
- Day to Day coordination of 3PL’s in USA and Canada to monitor incoming Freight deliveries from Factory and outgoing B2B and B2C orders
- Inventory monitoring and replenishment planning with Ops leaders
- Managing all projects with 3PL’s and internal teams including but not limited to: Internal Transfers, Bundle builds, Returns and replacements, and SKU conversions.
- Overseeing Retail Partner orders and fulfilment, ensuring all parties follow agreed procedures and delivery schedules.
- Real time monitoring of US Orders and working closely with the Customer Experience Team to: provide order cancelling support, implement address changes, provide shipping status and alert to low inventory levels
- Liaise with 3PL designated carriers for customer shipments but manage Arccos specific shipping accounts for any third-party shipments regarding transfers, management dictated shipments, manufacturing specific equipment, etc.
- Deals with all issues relating to Domestic Carriers such as FedEx & UPS to flag delays and interface with their support teams to find resolutions ASAP
- Supports Sr Dir Ops to coordinate with Arccos Freight Carriers to schedule shipments, monitor shipping progress, Domestic Customs management and customs issues, ensure correct shipping documentation is prepared
- Oversee US returns and coordinate with Ops leaders to schedule refurbishment
- Placing time sensitive VIP orders
- Ideally has some proficiency in AI to develop and optimize tools and techniques within the Ops team to make reporting easier and more efficient
Requirements
- Minimum High School Diploma, ideally a degree in a business-related subject
Must Have
- Experience in a similar role, and a good understanding of international and domestic freight processes, documentation and customs needs
- Experience in working for a company which develops and sells hardware products
- Experience of working with domestic and international carriers
- Familiar with handling customer orders, ASN’s, shipping delays, customs procedures domestically and internationally
- Ideally some experience of production planning and supply chain
- Must understand how 3PL’s operate and have solid experience of using their tools and portals
- Good communication skills and willingness to talk to partners, not just reliant on email or messaging tools
- Must have personal traits that fit our culture of: Exhibiting great judgement and instinct, taking ownership, Member / Customer obsession to deliver great service, hustle with purpose - we are a fast-paced organization and simplify, not complexify.
What We Offer
- Competitive total compensation (base + equity) aligned to staff-level scope
- Medical, Dental, and Vision insurance
- 401(k) program with company match
- Golf benefits—rounds reimbursed for testing and occasional travel to top courses for team events
- A chance to make a meaningful impact as we scale and grow
Connecticut Innovations and its portfolio companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Location: In person
