Welcome to Your Next Chapter of Purpose.
At Heights Wellness Retreat, we believe every person is an Unstoppable force in their own life - and wellness is the catalyst that makes that transformation possible. We're not just a retreat; we’re a sanctuary where physical, emotional, mental, and spiritual well-being intersect. Our Cloud 9 Experience is more than a promise - it’s a way of life. And now, we're searching for a visionary Retreat Director to lead our team and elevate every guest's journey.
Why You’ll Love It Here:
- The opportunity to bring a one-of-a-kind, affordable luxury, new to Michigan franchise to market
- Serene and Tranquil Areas
- Best-in-the-industry heated, hydraulic, and vibroacoustic massage tables
- Luxurious linens and high-quality products provided
- Innovative Therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology, Red Light Therapy, Guided Meditation and more
Company Perks
- Personal and Career Development
- Comprehensive Leadership Training
- Beautiful Retreats
- Employee Discounts
- Digital Work Environment
- Competitive salary and bonus opportunities
Schedule / Expected Work Hours:
Must be able to work varied hours, including weekends, evenings, holidays, etc.
Responsibilities
- Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint
- Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture.
- Deliver operational excellence by ensuring consistent adherence to Height’s standards.
- Proactively recruit exceptional team members who align with our mission and culture.
- Lead all training and development for all retreat members.
- Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition.
- Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results.
- Champion the Cloud 9 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements.
- Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful, and unforgettable.
- Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction.
- Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members.
- Plan, prepare, and execute events to promote Heights Wellness in your area.
- Conduct the necessary marketing activities to drive leads.
Qualifications
- Lead and mentor therapists, consultants, and support staff, fostering a positive work culture.
- Ensure operational excellence and adherence to Heights' standards in daily retreat operations.
- Recruit and train team members, aligning with the retreat's mission and culture.
- Familiarity with a branded or franchise environment is preferred.
- Implement retention strategies, including growth plans and performance recognition.
- Manage scheduling, performance, and guest relations, focusing on exceptional service.
- Innovate guest journeys and enhance wellness experiences.
- Proven success in recruiting and retaining service talent through strong leadership, organizational, and communication skills.
- Monitor KPIs and guest feedback to optimize performance and satisfaction.
- Conduct local marketing activities to drive leads and promote Heights Wellness.
Company Overview – At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only our guests' journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.
Core Values
- Anything is Possible
- Lead with Heart
- Purpose over Pride
- Fiercely Obsessed with Success
