Contract position with a client with a chance to be converted to full time permanent.
Must be USC or Permanent Resident only
NOTE:If do not fit the requirements will not be considered
This is a Level 1 Support role and client is looking for only 1-3 years of support experience
Position Responsibilities:
- Provide Level 1 technical support via phone, chat, email, and ticketing systems.
- Troubleshoot and resolve escalated hardware and software issues, including workstations, laptops, printers, mobile devices, peripherals, etc.
- Apply strong knowledge of Microsoft Office 365 and multi-factor authentication.
- Demonstrate technical proficiency in Windows 11 operating systems.
- Collaborate with other IT teams to escalate and resolve technical issues.
- Diagnose and troubleshoot basic network connectivity problems.
- Log, categorize, prioritize, and track incidents and service requests via the ticketing system, including JIRA Service Desk.
- Provide technical guidance and document/maintain Knowledge Base articles.
- Escalate unresolved issues to higher-tier support teams.
- Performs other duties as assigned
- Complies with all policies and standards
Required Qualifications:
1 - 2 Years Prior Information Technology/Systems Service Desk experience.
- Applies job knowledge and skills to deliver timely, accurate results while following safety policies and procedures.
- Learns and applies new skills to improve work performance.
- Communicates clearly, respectfully, and appropriately in verbal and written interactions.
- Listens, asks questions, and confirms understanding.
- Takes initiative to understand customer needs and deliver a positive experience.
- Builds trust through patient, respectful, professional, and helpful service while balancing business needs.
- Makes sound, logical decisions using available information and seeks guidance when needed.
- Identifies and communicates process improvements while anticipating obstacles and consequences.
- Treats others with respect and fairness.
- Collaborates as a team member to achieve positive results and demonstrates courage to do what is right.
- Pursues growth through development activities and feedback on strengths and opportunities.
- Takes accountability for performance and remains motivated to achieve goals.
Pay: $18.00 - $21.00 per hour
Experience:
- Jira or ServiceNow: 1 year (Required)
- Help desk: 1 year (Required)
Ability to Commute:
- Westlake, TX 76262 (Required)
Work Location: In person
