Description:
Pay: $12.00–$15.00 per hour (Based on experience)
The Mental Health Front Desk Receptionist is the first point of contact for clients and visitors. This position plays a critical role in creating a welcoming, professional, and compassionate environment while ensuring efficient front office operations. The ideal candidate is organized, detail-oriented, maintains confidentiality, and provides exceptional customer service.
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Welcome clients, families, and visitors with professionalism and empathy.
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Answer incoming phone calls and respond to emails promptly.
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Schedule, confirm, and reschedule appointments using the electronic health record (EHR) system.
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Verify insurance eligibility and collect copays and balances.
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Complete client check-in and check-out procedures.
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Obtain and update demographic, insurance, and consent information.
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Maintain accurate electronic records while following HIPAA guidelines.
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Assist with new client intake paperwork.
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Monitor therapist schedules and coordinate appointment changes.
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Process incoming faxes, mail, and electronic documents.
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Collect payments and issue receipts.
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Maintain an organized, clean, and welcoming reception area.
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Order and maintain office supplies.
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Support therapists and office leadership with administrative tasks.
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Handle confidential information with discretion and professionalism.
Requirements:
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Bilingual (English/Spanish) preferred.
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Experience verifying insurance benefits.
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Knowledge of Medicaid and commercial insurance.
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Familiarity with behavioral health terminology.
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High school diploma or GED required.
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Associate degree preferred.
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Minimum of one year of receptionist, customer service, or medical office experience preferred.
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Experience in a behavioral health or medical office is a plus.
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Knowledge of HIPAA regulations.
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Experience with Electronic Health Records (EHR) systems preferred.
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Proficient in Microsoft Office and Google Workspace.
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Strong verbal and written communication skills.
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Excellent organizational and multitasking abilities.
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Ability to remain calm and compassionate in emotionally sensitive situations.
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Excellent customer service
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Professional telephone etiquette
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Time management
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Attention to detail
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Problem-solving
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Team collaboration
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Confidentiality and professionalism
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Strong computer and data entry skills
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Competitive hourly wage
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Paid Time Off (PTO)
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Paid Holidays
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Health, Dental, and Vision Insurance (if eligible)
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401(k) with company match (if offered)
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Professional development opportunities
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Supportive team environment
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Opportunities for advancement
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Maintain a professional and welcoming front office.
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Achieve 95% or higher scheduling accuracy.
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Answer incoming calls promptly and courteously.
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Ensure client records remain accurate and up to date.
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Protect all client information in accordance with HIPAA.
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Demonstrate reliability, punctuality, and teamwork.
