Reports to: Customer Service Manager.
Candidates need to be authorized to work in the U.S, with no restrictions. Must speak English & have mathematical skills.
Interviews are required to be in person at our Westchester County, NY office. There is no compensation for relocation.
5 Day Work Week – Mandatory attendance at the physical Office 3 days, and WFH 2 days. WFH days will be assigned
Responsibilities:
· Enter customer purchase orders – enter, track, check on production/shipping schedules. Service Customers orders.
· Confer with customers by telephone or via email to provide information about customers orders & deliveries
· Confer with warehouse, agents/brokers and Sales Staff
· Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Liaison for help with deductions/claims between all departments, when necessary.
· Liaison for customer orders between all departments, when necessary
· Liaison for vacationing/absentee customer service reps, when necessary
Job Specific Skills:
· Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
· Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
· Problem Solving – Identifying complex problems and reviewing related information to develop and evaluation options and implement solutions.
Knowledge:
· Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services . This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
· Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records designing forms and other office procedures and terminology.
Experience and Education:
· High School Diploma or equivalent required
· College Degree Optional
· Entry level customer service experience required.
· Requires Microsoft Office Products.
· Outlook email
· As400 – will train.
Essential functions and abilities:
· Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
· Memorization - The ability to remember information such as words, numbers, and procedures.
· Information Ordering - The ability to arrange things or actions in a certain order.
· Oral Expression/Comprehension - The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. Mandatory.
· Written Comprehension/Expression - The ability to read and understand information and ideas presented in writing. Mandatory.
· Time Sharing - The ability to shift back and forth between two or more activities or sources of information
· Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Mandatory.
· Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
· Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
· Cooperation - Integrity - Job requires being honest and ethical.
· Initiative - Job requires a willingness to take on responsibilities and challenges.
· Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
· Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
· Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Job descriptions are not meant to be all-inclusive and/or the job itself is subject to change. Some examples are: (1) Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. (2) This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. (3) Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Job Type: Full-time
Pay: $38,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service Rep: 1 year (Required)
Ability to Commute:
- Armonk, NY 10504 (Preferred)
Ability to Relocate:
- Armonk, NY 10504: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Armonk, NY 10504
