Virtual Agent / Conversational Designer
- Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
- Practical experience on NLU intent and utterance authoring
- Strong knowledge and hands-on experience on Topic block design
- Strong knowledge and hands-on experience on Conversational UX background
Design end-to-end conversation journeys
Create:
Intent & Use Case Definition:
Identify:
- User intents (e.g., “reset password”, “check ticket status”)
Map:
- Intents conversation flows
Work with business teams to:
- Define high-impact use cases
Dialogue & Content Writing
Write:
Ensure tone is:
Conversational UX (User Experience)
Design experiences that:
Optimize:
- Navigation within conversations
Bot Configuration / Platform Work
Configure bots on platforms like:
Implement:
Integration with Backend Systems
Connect bot to systems:
- ITSM (tickets, approvals)
Enable actions:
Testing & Optimization
Test conversations:
Analyze:
Improve:
Salary Range- $85,000-$100,000 a year
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