Front Desk Coordinator / Patient Experience Specialist
Skin Treats | Louisville, KY
Are you the type of person who loves helping people, thrives in a fast-paced environment, and enjoys being part of a team that changes lives through confidence and self-care?
Skin Treats is looking for an exceptional Front Desk Coordinator / Patient Experience Specialist to join our growing medical aesthetics team.
This is more than a receptionist position.
We're looking for someone who can create an incredible patient experience, confidently communicate with prospective patients, manage schedules, follow up with leads, support memberships, and contribute to the overall growth and success of the clinic.
If you are highly organized, outgoing, coachable, and enjoy building relationships with patients, we would love to meet you.
About Skin Treats
Skin Treats is a premier medical aesthetics practice dedicated to helping patients look and feel their absolute best. We combine advanced aesthetic treatments with exceptional customer service to deliver outstanding patient experiences and results.
Our team is passionate about education, innovation, and creating a welcoming environment where patients feel valued and cared for.
What You'll Do
- Deliver a five-star patient experience from first contact through checkout
- Answer inbound phone calls, text messages, website inquiries, and social media leads
- Convert inquiries into booked consultations and appointments
- Follow up with prospective patients who have not yet scheduled
- Confirm appointments and reduce cancellations and no-shows
- Check patients in and out efficiently
- Collect payments and process transactions accurately
- Educate patients on memberships, packages, promotions, and treatment options
- Support provider schedules and maintain strong clinic utilization
- Request and generate Google reviews
- Reactivate inactive and past patients
- Maintain accurate patient records
- Assist with clinic organization and daily operations
- Collaborate with providers and leadership to help achieve clinic growth goals
What Success Looks Like
The ideal candidate understands that the front desk is one of the most important positions in the clinic.
Success includes:
- High lead conversion rates
- Strong consultation booking numbers
- Excellent patient satisfaction
- Consistent rebooking percentages
- Membership sales
- Positive online reviews
- Strong provider schedule utilization
- Exceptional patient retention
Who We're Looking For
- 1+ year of experience in medical aesthetics, plastic surgery, dermatology, dental, hospitality, luxury retail, or healthcare preferred
- Exceptional communication and relationship-building skills
- Comfortable discussing services, pricing, and treatment recommendations
- Strong organizational and multitasking abilities
- Positive attitude and professional appearance
- Coachable and eager to learn
- Technology savvy and comfortable learning new software
- Ability to work independently while maintaining attention to detail
- Passion for aesthetics, skincare, wellness, and helping people feel their best
Preferred Experience
- Medical Spa Experience
- Aesthetic Record
- Membership Programs
- Lead Follow-Up and Conversion
- Customer Service or Sales Experience
Compensation & Benefits
- Competitive Hourly Pay
- Performance Bonus Opportunities
- Lead Conversion Bonuses
- Membership Sales Bonuses
- Employee Discounts on Treatments and Products
- Ongoing Training and Development
- Career Growth Opportunities
Schedule
- Part-time with Full-time possibility
- Some evenings and occasional Saturdays may be required
- Flexible scheduling based on clinic needs
Why Join Skin Treats?
We're building something special.
You'll be joining a team that genuinely cares about patients, values personal growth, celebrates wins, and believes in creating opportunities for team members to succeed both professionally and personally.
If you're looking for more than just a job and want to be part of a growing medical aesthetics practice where your contributions truly matter, we'd love to hear from you.
Skin Treats is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable federal, state, or local law.
Application Question(s):
- Three Qualifying Questions
1. Tell us about a time you converted a prospective client or patient into a booked appointment. What was your process?
2. How would you handle a patient who is interested in treatment but hesitant about pricing?
3. What systems or strategies do you use to stay organized while managing phones, scheduling, patient communication, and front desk responsibilities simultaneously?
Pay: $18.00 - $25.00 per hour
Benefits:
Application Question(s):
- 1. Tell us about a time you converted a prospective client or patient into a booked appointment. What was your process?
2. How would you handle a patient who is interested in treatment but hesitant about pricing?
3. What systems or strategies do you use to stay organized while managing phones, scheduling, patient communication, and front desk responsibilities simultaneously?
Work Location: In person
