The Health Center Supervisor oversees daily health center operations, ensuring efficient workflows, excellent patient service, and effective staff utilization. This role provides direct supervision to front-office and clinical support staff, addresses day-to-day operational concerns, supports employee development, and works closely with providers and leadership to maintain high-quality patient care and operational excellence.
Key Responsibilities
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Oversee daily health center operations and patient flow.
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Supervise and support front-office and clinical support staff.
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Assign tasks, monitor productivity, and address workflow issues.
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Approve timecards, monitor attendance, and reinforce policies and procedures.
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Train and coach staff to promote performance and professional development.
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Ensure appropriate staffing coverage and assist during staffing shortages.
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Promote exceptional patient service and a positive team environment.
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Support quality, compliance, and organizational initiatives.
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Maintain HIPAA compliance and adhere to company policies.
Qualifications
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High school diploma or equivalent required; Associate’s degree preferred.
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1–3 years of healthcare experience required.
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Previous supervisory, team lead, or healthcare operations experience preferred.
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Knowledge of patient scheduling, workflow coordination, and staff management.
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Strong leadership, communication, organizational, and problem-solving skills.
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Proficiency with EHR systems, scheduling software, and Microsoft Office.
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Ability to work effectively in a fast-paced, team-oriented environment.
