About the Job
We are seeking a friendly and professional Front Desk Agent to join The Seagate Hotel team. As the first point of contact for our guests, this role is key to creating a welcoming and memorable experience. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, answer inquiries, and provide attentive service that reflects The Seagate’s commitment to luxury hospitality and excellence.
What You Do:
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Confirm the sell status for the day and review group bookings, noting any special arrangements or requests.
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Organize reservations for the day's arrivals, pre-blocking VIP and group reservations.
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Run daily reports including house counts, room availability, occupancy, arrivals, and departures.
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Check guests in following credit policies and ensure the security of keys and key cards.
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Resolve guest problems promptly and efficiently.
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Take reservations in accordance with availability and handle outbound mail, messages, and packages.
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Maintain accurate turn away statistics if required.
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Understand and utilize the property management system effectively.
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Run appropriate daily special request reports and distribute them.
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Process credit limit reports and handle cash transactions accurately.
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Handle incoming reservation calls, answer inquiries, and provide necessary information.
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Process related mail such as reservation requests and correspondence.
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Provide clear directions and local area information to guests when needed.
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Promote effective referral services with other hotels.
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Stay informed about the property's sell status, group arrivals, special promotions, and local events.
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Understand property security and key control procedures, as well as reservation policies.
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Be familiar with property fire safety and emergency procedures, including emergency phone numbers.
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Perform any other duties as required.
What You Bring to the Table:
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Clear, concise, and grammatically correct communication skills in the primary language.
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Ability to understand and fulfill requests promptly and accurately.
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Outgoing, friendly, and patient demeanor, even during extended hours.
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Strong multitasking abilities with poise, accuracy, and timeliness.
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Familiarity with The Seagate Hotel's policies and procedures.
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Ability to stand for extended periods, up to 8 hours or more.
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Willingness to work long hours, weekends, nights, and holidays as necessary.
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Capability to stand and walk for extended periods, lift, carry, and push up to fifty pounds, and operate pushcarts weighing up to 250 pounds.
