The Asthma & Allergy Center in Roanoke is a small, private medical practice looking for an experienced medical receptionist or front office person to join our busy practice.
We're looking for someone dependable who has an excellent work ethic, patience, professionalism and great communication skills. Our office has a welcoming small family feel that you just don't find these days in larger corporate practices or hospitals. The hourly rate is negotiable and competitive based on prior experience.
This is a full time position, 35 hours per week to start but possibly moving to 40 as practice needs change.
The schedule is 4 days per week, Monday - Thursday from 7:45 AM - 5:00 PM with a mandatory 30 minute un-paid lunch break.
The ideal candidate should:
- Be dependable! (This is the #1 characteristic we are looking for!) Be here as scheduled and prepared to work your shift as assigned.
- Excel at multitasking, staying organized and being extremely detail oriented.
- Take notes during training and follow the front desk procedure manual.
- Have a positive attitude and good communication skills.
- Take Initiative to help with various front desk tasks during slower times.
- Have excellent computer skills and the ability to type quickly.
- Be willing and eager to learn.
- Take initiative to assist the office and medical staff with anything needed.
- Provide friendly, professional customer service - we put patients first.
- Prior medical front office experience is required.
- Must pass a criminal background check.
Duties
In a professional and friendly manner:
- Answer reception phone lines.
- Greet and check in patients in the office and by phone.
- Ensure a smooth check in process for all patients.
- Schedule appointments in our medical scheduling/EMR software following our scheduling guidelines.
- Contact patients daily to confirm upcoming appointments.
- Work with medical staff as needed to locate patients, monitor wait times and handle rescheduling, etc.
- Set up new patient appointments and collect necessary documentation from patients or referring physician's offices.
- Manage and collect patient demographic and insurance information.
- Consult with patients regarding billing inquiries.
- Take and record patient payments.
- Assist with medical records requests and various billing office tasks.
- Familiarity working in an electronic scheduling/medical records system is helpful, but not required.
Company Description
The Asthma and Allergy Center is a private medical practice. We currently have locations in Roanoke, Salem and Lynchburg and we will soon be expanding to other areas. The practice was founded in 1948 and specializes in the diagnosis and treatment of all allergic conditions. We are the largest and oldest practice in the area and believe strongly in treating our patients and employees like family.
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Free flu shots
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Experience:
- Medical Front Office: 2 years (Required)
- Scheduling in an EMR system: 2 years (Preferred)
Language:
Work Location: In person
