POSITION OVERVIEW:
The Float Teller/Member Services Representative (MSR) is responsible for delivering exceptional customer service to members of our credit union across multiple branch locations in southeast Georgia. This position requires flexibility to travel between branches, the ability to quickly adapt to different team environments, and a strong commitment to member satisfaction. The Float Teller/MSR will conduct financial transactions, provide account support, and promote the credit union’s products and services while ensuring compliance with all applicable regulations and policies.
RESPONSIBILITIES:
- Provide professional, courteous, and efficient service to members at multiple branch locations.
- Process financial transactions, including deposits, withdrawals, transfers, loan payments, cashier’s checks, money orders, and cash advances.
- Open new memberships, establish accounts, order debit cards, originate wire transfers, and assist with digital banking enrollment and support.
- Assist members with account maintenance, including address/phone/email changes, account titling updates, name changes, and fraud reporting.
- Promote and explain credit union products and services to meet member needs.
- Make proactive outbound calls to members to enhance relationships and promote services.
- Ensure compliance with credit union policies, procedures, and regulatory requirements, including BSA and OFAC.
- Maintain accurate records of all financial transactions and member interactions.
- Balance cash drawer and resolve discrepancies according to policy.
- Travel as needed to support branch staffing requirements and assist during peak hours or staff absences.
- Collaborate effectively with branch teams to maintain service excellence across locations.
- Perform additional duties as assigned by management, including tasks outside the standard job scope.
QUALIFICATIONS:
- High school diploma or equivalent required.
- Cash handling and financial services experience preferred.
- Flexibility to travel between branch locations within the credit union’s service area.
- Reliable transportation required.
- Strong communication and interpersonal skills.
- Ability to work collaboratively as part of a team.
- Excellent attention to detail.
- Proficiency in computer systems and digital banking platforms.
- Strong problem-solving skills and adaptability.
WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger/handle/feel, talk, and hear. The employee is frequently required to reach with hands and arms and is occasionally required to stand, walk, climb, balance, stoop, kneel, and crouch.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
Marshland Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information. We provide reasonable accommodation to applicants with disabilities upon request.
