Job Overview
We are seeking a dynamic and compassionate Client Service Representative to join our energetic veterinary team! In this vital role, you will be the friendly face and efficient coordinator for our clients and their beloved pets. Your enthusiasm and organizational skills will ensure a smooth flow of daily operations, creating a welcoming environment where clients feel valued and cared for. This position offers an exciting opportunity to combine your passion for animals with exceptional customer service, supporting both pet owners and veterinary professionals in delivering top-quality care.
Duties
- Greet clients warmly, schedule appointments, and manage client check-in and check-out processes using veterinary software.
- Assist with kennel duties, animal husbandry, and animal restraint to support veterinary procedures and ensure animal safety.(If applicable)
- Communicate effectively with clients regarding pet care instructions, treatment plans, and follow-up appointments.
- Maintain detailed records of client interactions, medical histories, and laboratory results.
- Stay informed about USDA regulations, DEA regulations related to controlled substances, and veterinary terminology to ensure compliance and accurate communication.
Experience
- Prior experience working in a veterinary clinic or animal hospital environment is REQUIRED.
- Demonstrated proficiency with veterinary software systems and Microsoft Office applications.
- Knowledge of veterinary critical care procedures, laboratory procedures, animal anatomy, and aseptic techniques.
- Familiarity with companion animal medicine and terminology.
- Kennel experience or background in animal husbandry is advantageous.
- Strong customer service skills combined with excellent communication abilities to foster positive client relationships.
Join us in making a difference in the lives of pets and their owners! This role offers a rewarding environment where your enthusiasm for animals meets your talent for organization and client communication—helping us deliver outstanding veterinary care every day!
Pay: $17.00 - $19.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Uniform allowance
Experience:
- Veterinary clinic: 3 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
