Primary Responsibilities
Customer Service
- Welcome clients warmly during pet drop-offs and pick-ups.
- Build positive relationships with new and returning customers.
- Answer incoming phone calls, emails, and customer inquiries professionally.
- Provide detailed information regarding boarding, daycare, grooming, vaccinations, pricing, policies, and facility procedures.
- Resolve customer concerns with patience, empathy, and professionalism.
- Maintain confidentiality regarding client and pet information.
Reservations & Scheduling
- Schedule boarding, daycare, grooming, temperament evaluations, and additional services.
- Verify vaccination records before confirming reservations.
- Update customer accounts with accurate pet information, feeding instructions, medications, emergency contacts, and special care requests.
- Coordinate reservation changes, cancellations, and waitlists efficiently.
- Assist in managing occupancy levels to maximize boarding capacity while maintaining quality care.
Administrative Duties
- Process payments using cash, credit cards, and other payment methods.
- Balance the cash drawer and maintain accurate financial records.
- Maintain organized filing systems and electronic customer records.
- Prepare daily reports, reservation schedules, boarding agreements, waivers, and other client documentation.
- Assist management with office organization and administrative projects.
- Ensure all required paperwork is completed accurately and efficiently.
Animal Care & Facility Support
- Safely handle and escort dogs to and from the lobby, boarding areas, daycare, and grooming appointments using proper leash-handling techniques.
- Assist with the daily care of dogs and cats, ensuring each pet receives individualized attention.
- Prepare and provide meals according to each pet's feeding schedule, including special diets and medications mixed with food when required.
- Provide compassionate care for puppies, senior (geriatric) pets, and animals with special medical or behavioral needs by following individualized care instructions.
- Walk dogs for bathroom breaks and light exercise while ensuring their safety and well-being.
- Monitor pets for signs of illness, injury, stress, or behavioral changes and promptly communicate concerns to management.
- Ensure fresh water is available and monitor pets' food and water intake when required.
- Clearly communicate feeding instructions, medications, behavioral concerns, and special care requirements with kennel attendants and management.
- Assist kennel staff during busy periods with feeding, walking, cleaning, laundry, and general pet care duties as needed.
- Occasionally assist with safely handling leashed dogs during check-in and check-out.
- Monitor lobby safety for pets and customers during busy periods.
- Maintain a clean, organized, and welcoming reception area while helping keep kennels, cat rooms, food preparation areas, laundry areas, and common spaces clean and sanitized.
- Stock office supplies, retail products, and customer materials as needed.
- Help maintain a calm, safe, and positive atmosphere throughout the facility.
Communication & Teamwork
- Communicate client instructions clearly with kennel attendants, groomers, and management.
- Notify staff of special feeding requirements, medications, behavioral concerns, medical conditions, or other special requests.
- Coordinate efficient check-in and check-out procedures.
- Maintain clear communication between departments to ensure every pet receives individualized care.
Qualifications
Preferred qualifications include:
- Previous receptionist, administrative assistant, kennel, daycare, hospitality, or customer service experience.
- Experience handling dogs and cats in a professional or volunteer setting.
- Comfortable interacting with dogs of all breeds, sizes, and temperaments.
- Experience caring for senior (geriatric) pets and animals with special dietary or medical needs is an asset.
- Excellent verbal and written communication skills.
- Strong computer skills and the ability to learn reservation software.
- Professional appearance and positive attitude.
- Outstanding organizational and multitasking abilities.
- Ability to remain calm during busy check-in and check-out periods.
- Strong attention to detail and accuracy.
- Passion for providing exceptional customer experiences and outstanding animal care.
Preferred Skills
Candidates who possess any of the following are encouraged to apply:
- Experience in the pet care industry
- Boarding, and daycare experience
- Scheduling and appointment management
- Retail sales experience
- Cash handling and payment processing
- Conflict resolution
- Knowledge of canine and feline behavior and body language
- Experience working in fast-paced customer service environments
- Safe leash handling and animal restraint techniques
Physical Requirements
This position requires the ability to:
- Stand, walk, and move throughout the facility for extended periods.
- Lift up to 40 pounds when necessary.
- Work around barking dogs, cats, and varying noise levels.
- Maintain professionalism in a busy, fast-paced environment.
- Safely handle leashed dogs and occasionally assist with moving pets throughout the facility.
What We're Looking For
Our ideal team member is:
- Friendly and welcoming
- Reliable and punctual
- Honest and trustworthy
- Highly organized
- Detail-oriented
- Self-motivated
- Professional in appearance and communication
- Comfortable working independently and as part of a team
- Passionate about both customer service and animal care
- Confident handling dogs and cats of various breeds, sizes, ages, and temperaments
- Able to adapt quickly in a fast-paced environment
Benefits
Eligible employees may receive:
- Competitive hourly pay
- Paid training
- Employee discounts on boarding, daycare, and grooming
- Flexible scheduling
- Opportunities for career advancement
- Supportive and team-oriented work environment
- Employee recognition programs
- Continuing education opportunities in pet care and customer service
Why Join Our Team?
We believe that exceptional pet care begins with exceptional people. Every interaction with our clients helps build trust and confidence while ensuring their pets receive the highest quality care. If you enjoy building relationships, solving problems, staying organized, and working in an environment surrounded by dogs and cats, we'd love to hear from you.
Join a team that values compassion, professionalism, teamwork, and a shared commitment to providing every pet with a safe, comfortable, and enjoyable stay.
How to Apply
Please submit your resume along with a brief introduction telling us why you'd be a great fit for our front desk team. Applicants with customer service, receptionist, veterinary, boarding, grooming, hospitality, administrative, or pet care experience are encouraged to apply. We look forward to meeting individuals who are enthusiastic, dependable, and passionate about delivering outstanding service to both pets and their owners.
Job Types: Full-time, Part-time
Pay: $12.00 - $16.00 per hour
Benefits:
Work Location: In person
