Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our Dutchess Baker's Machinery team! In this vital role, you will serve as the point of contact for our valued customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding customer experiences. This paid position offers an exciting opportunity to develop your administrative and customer service skills in a fast-paced setting.
Duties
- Receive inquiries from existing and potential clients, diagnosing their needs to provide immediate, helpful solutions.
- Build long-term rapport with customers to maximize satisfaction, trust, and brand loyalty.
- Manage client accounts by generating accurate service quotes and handling the daily updates of service contracts.
- Guide customers through a smooth issue-resolution process, ensuring all inquiries are closed successfully.
- Meet specific service-level targets, response-time goals, and customer satisfaction metrics.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams), and data entry tools.
- Demonstrated organizational skills with the ability to manage time efficiently in a fast-paced environment.
- Previous customer service roles that involved handling inquiries via phone or in person will be considered favorably.
COMPANY OVERVIEW
SLM Corp has evolved into a highly diversified small business engaged in the manufacture of hoists, winches, capstans, and a wide array of contract manufacturing of mechanical sub-assemblies and equipment. This allows a unique combination of design, fabrication, machining, assembly, and painting services all under one roof. SLM's historical commitment to the advancement of mechanical design and manufacturing is well documented. It continues today as the Company embraces and integrates the most advanced automated design techniques and manufacturing processes in support of its clients. SLM stands ready to meet the demands of the 21st Century, and its clients, through the appropriate utilization of technology and human ingenuity.
SLM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
