Location: 3100 Shore Drive Virginia Beach, VA 23451
Reports to: Hospitality and Procurement Manager
FLSA: Exempt, Salaried
Schedule: Full-time - Monday - Friday 7:30am - 4pm
The Housekeeping team at Westminster-Canterbury is responsible for maintaining a clean, safe, and welcoming living environment for residents within a retirement community. This department focuses on the routine cleaning and upkeep of residents’ on-site apartments while respecting privacy, dignity, and individual preferences.
The Housekeeping Supervisor is responsible for the supervision of the Housekeeping and Laundry teams, leading with a set of established operational, quality and financial standards for the department. The Supervisor is responsible for ensuring all tasks and projects are completed as assigned, using the proper equipment, processes and chemicals. The Supervisor will model our core values of respect, passion, and professionalism, and hold others accountable for doing the same.
What You'll Do In This Role
- Oversees daily Housekeeping and Laundry operations across multiple sites in accordance with WCCB policies and procedures.
- Supervises, trains, schedules, and evaluates a team of approximately 30–35 Hospitality team members.
- Ensures staffing and daily assignments meet resident, guest, and operational needs.
- Conducts inspections and monitors the condition of campus buildings, furnishings, fixtures, and equipment; reports maintenance needs.
- Leads staff meetings and collaborates with other departments to coordinate housekeeping and laundry services.
- Maintains the department in an inspection-ready state and ensures required logs and documentation are current.
- Builds positive relationships with residents, clients, and community departments.
- Coordinates special projects and ensures team members have the resources, supplies, and equipment needed to complete assigned work.
- Maintains proper security and use of WCCB property, equipment, supplies, and operating funds.
- Enters accurate resident ancillary charges in PointClickCare (PCC).
- Coordinates with Admissions and Renovations to schedule resident move-outs and move-ins related to construction and renovations.
- Adjusts daily assignments and staffing to respond to changing turnover and service needs while maintaining routine resident services.
- Ensures chemicals are properly logged, stored, labeled, and accompanied by current Safety Data Sheets (SDS).
- Identifies and addresses regulatory deficiencies through documentation, coaching, and staff training.
- Ensures compliance with applicable health regulations, CMS guidelines, OSHA standards, and CDC infection control protocols.
- Performs other duties as assigned.
Core Competencies
- Ability to inspire team members to perform at their best, recognizes contributions, builds morale, and creates a positive and productive work environment.
- Demonstrates strong time management, organization, and ability to meet deadlines with limited supervision.
- Works well independently and as part of a team, demonstrating flexibility, patience, and a strong commitment to serving others, particularly older adults.
- Maintains a positive, approachable, and helpful attitude.
Physical Requirements
- Must be able to climb at least 2 flights of stairs and be able to stand and/or walk for period of time.
- Must be able to perform job responsibilities with pets present.
- May be in contact with cleaning chemicals.
- Must be able to lift up to 30 pounds.
The Experience You'll Bring
Required
- High school diploma or equivalent.
- Minimum of 5 years of experience supervising, scheduling, or coordinating teams in hospitality, housekeeping, laundry, environmental services, or a related operational setting.
- Minimum of 3 years of hospitality experience.
- Working knowledge of OSHA standards, workplace safety, chemical handling, and infection prevention and control practices.
- Proficiency with Microsoft Office and Google Workspace applications.
Preferred
- Background in senior living, healthcare, hospitality, or other regulated environments.
- Supervisory background in both housekeeping and laundry operations.
- Knowledge of regulatory inspections, compliance documentation, and deficiency correction.
- Familiarity with PointClickCare (PCC) or a similar resident management/billing system.
- Compensation Range: $51,409 - $55,741 (based on relevant experience)
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Medical, Dental, Vision Insurance (Available Day One!)
Life & Disability Insurance (Short- and Long-Term)
Retirement Plan with Employer Match
Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
Tuition Assistance + Scholarships for You & Your Family
Employee Assistance Program (EAP)
Legal/Identity Theft Protection Plans
Team Member Discounts
Career Growth & Leadership Development Opportunities
At-Will Employment Statement
Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.
Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
