We are seeking a motivated, professional, and customer-focused BDC / Internet Sales Representative to join our growing automotive team in Englewood Cliffs, NJ. This position combines customer service, internet sales support, and front-desk reception responsibilities.
The ideal candidate will handle incoming phone calls and internet leads, schedule sales appointments, assist showroom guests, and maintain long-term follow-up with prospective customers while ensuring a welcoming and professional dealership experience.
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Answer and direct incoming dealership phone calls in a courteous and professional manner
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Greet showroom customers and assist with directing them to the appropriate department or sales representative
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Manage front desk reception area and provide exceptional customer service to all visitors
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Communicate effectively with internet customers and prospects via phone, email, text, or in person
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Respond promptly to internet leads and customer inquiries
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Answer questions regarding vehicle inventory, features, and availability
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Schedule appointments for showroom visits, test drives, and vehicle deliveries
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Maintain and update customer databases to encourage repeat business
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Perform consistent follow-up with unsold customers and previous buyers
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Accurately track customer lead sources and marketing efforts
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Keep dealership website inventory and vehicle specifications current
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Assist with administrative and clerical duties as needed
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Previous customer service or receptionist experience
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Automotive sales, call center, or internet sales experience
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Strong verbal and written communication skills
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Professional appearance and positive attitude
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Comfortable using CRM systems, phones, email, and internet-based tools
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Excellent organization, multitasking, and follow-up abilities
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Ability to work in a fast-paced dealership environment
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Bilingual candidates are encouraged to apply
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Competitive base pay plus commission and performance bonuses
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Paid time off & holidays
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Medical, dental, and vision benefits available
