Job Summary
We are seeking a dynamic and highly organized HVAC Dispatcher/Administrator to join our team! In this vital role, you will coordinate and manage the scheduling, dispatching, and administrative support for our HVAC service operations. Your energetic approach will ensure smooth communication between technicians, customers, suppliers, and internal teams. You will utilize advanced transportation management systems and data entry tools to optimize workflow, enhance customer satisfaction, and uphold compliance with industry regulations. This position offers an exciting opportunity to be the backbone of our HVAC service delivery, ensuring timely responses and efficient operations.
Responsibilities
- Coordinate daily dispatching of HVAC technicians
- Manage multi-line phone systems to handle incoming customer inquiries, service requests, and internal communication with professionalism and clarity.
- Schedule appointments and service calls efficiently by leveraging GPS and GIS tools for route optimization and transportation planning.
- Maintain accurate data entry in logistics databases
- Communicate effectively with customers, vendors, drivers, and internal teams via phone call management and email to ensure seamless operations.
- Monitor fleet management activities, including vehicle dispatching
- Support supply chain logistics by tracking shipments, coordinating freight movements, and managing shipping & receiving documentation.
- Assist in analysis of transportation data to identify opportunities for process improvements in road transportation operations and logistics efficiency.
- Handle internal communication regarding scheduling updates, emergency responses, or service disruptions with clarity and urgency.
Experience
- Proven experience in dispatching within a logistics or transportation environment, preferably involving HVAC or similar service industries.
- Strong knowledge of GIS (Geographic Information Systems), GPS technology, and transportation planning principles.
- Excellent organizational skills with the ability to multitask efficiently using multi-line phone systems and data entry tools like Microsoft Office.
- Knowledge of DOT regulations related to road transportation operations is preferred.
- Demonstrated customer service skills with professional phone etiquette and internal communication abilities.
- Ability to analyze logistical data for process improvement opportunities within freight movement and supply chain operations.
Join us as an HVAC Dispatcher/Administrator where your energy, organizational prowess, and communication skills will drive operational excellence! This role is paid — offering a rewarding environment where your contributions make a real impact on our service quality and customer satisfaction!
Pay: $17.00 - $25.00 per hour
Benefits:
Work Location: In person
