Great customer experiences start with someone who knows how to listen. Carolina Collaborations is hiring a full-time Residential Customer Representative in Durham to represent Verizon and help people explore smartphones, wireless plans, upgrades, and promotions while building valuable sales and communication experience.
As a Residential Customer Representative, you'll connect directly with customers throughout the greater Durham area, learn what they want from their wireless service, and introduce options that fit their everyday lives. Every Residential Customer Representative receives hands-on coaching while developing product knowledge, relationship-building abilities, and professional sales skills in an active, people-focused environment.
Responsibilities of the Residential Customer Representative
- Create positive first impressions while introducing customers to Verizon wireless products and services.
- Ask thoughtful questions to understand each person's mobile habits, preferences, and connectivity needs.
- Turn customer needs into personalized sales recommendations for smartphones, wireless plans, upgrades, and promotions.
- Make wireless technology approachable by explaining products and features in clear, everyday language.
- Help customers compare available options and confidently navigate the sales decision-making process.
- Build trust through attentive communication and a personalized approach to every sales conversation.
- Guide interested customers through enrollment while creating a professional experience from start to finish.
- Contribute to daily sales goals while continuing to develop as a Residential Customer Representative.
- Strengthen your communication and sales approach through ongoing coaching, feedback, and product education.
Qualifications of the Residential Customer Representative
- Friendly, approachable, and comfortable meeting new people.
- Strong communication and listening skills.
- Customer service, hospitality, retail, wireless, promotions, or sales experience is helpful but not required.
- Goal-oriented, dependable, and motivated to improve.
- Positive attitude and willingness to learn through hands-on experience.
- Comfortable connecting with customers throughout communities in the greater Durham area.
- Interested in growing professionally as a Residential Customer Representative while developing practical sales experience.
Every Residential Customer Representative gets the opportunity to represent Verizon while building skills that can carry into future customer service, business, and leadership roles. If you're ready to meet new people, strengthen your confidence, and turn great conversations into results, apply today to become our next Residential Customer Representative with Carolina Collaborations.
Pay: $1,000.00 - $1,500.00 per week
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
