Schrock Innovations is hiring a confident, solution‑focused Senior Technician to join our Omaha Service Center team. This experienced-level role is ideal for a technician with strong technical skills who enjoys mentoring junior staff, resolving complex issues, and shaping a high-quality service experience for our customers.
What You’ll Do:
- Resolve advanced hardware, software, and networking issues independently across multiple platforms (Windows, macOS, iOS, Android)
- Help customers understand their technology and recommend practical solutions that improve their daily experience
- Accurately document service events, including diagnostics, work performed, and resolutions
- Serve as a primary escalation point for complex service tickets and customer concerns
- Travel to scheduled home visits using a company-provided vehicle
- Act a a lead and mentor junior technicians, support skill development, and contribute to team knowledge sharing
- Assist with inventory management and workspace organization
- Support other Schrock Innovations locations when needed
- Improve operational efficiency through documentation, workflow refinement, and process improvements
- Use and learn emerging technologies, including AI tools, to enhance internal workflows and customer interactions
What You’ll Get:
- Leadership experience through mentoring and training junior staff
- A collaborative, supportive team environment
- Access to emerging technologies, tools, and ongoing training
- Eligibility for performance-based bonus programs
- Comprehensive benefits package: medical, dental, and vision
- Retirement plan with no waiting period and company contribution
- Paid time off
- Exclusive employee discounts
What We’re Looking For:
- Available to work a full-time schedule: Wednesday to Saturday 10am to 6pm and Sunday 12pm to 5pm
- 2+ years of experience in technical support, IT services, or computer repair
- Confidence promoting services, upgrades, and solutions during customer interactions
- Strong troubleshooting and diagnostic skills across multiple operating systems and device types
- Clear, confident communication with both technical and non-technical audiences
- Ability to mentor junior staff and support a positive, growth-oriented team culture
- Valid driver’s license in good standing
- Ability to lift up to 50 pounds and perform physical tasks such as standing, bending, and kneeling
Why Join Us?
Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award‑winning service. We’re locally owned, customer‑focused, and committed to growing our team from within. When you join us, you become part of a supportive environment where your ideas matter, your growth is encouraged, and your work directly impacts the clients and communities we serve!
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Retirement plan
Application Question(s):
- Describe a complex hardware, software, or networking issue you resolved independently. What steps did you take to diagnose the problem, and what was the final solution?
- Explain how you handle situations where a customer is frustrated, confused, or unsure about a recommended solution. Provide an example of how you turned a difficult interaction into a positive outcome.
- List the operating systems, diagnostic tools, and device types you are most confident working with. Include any specialized tools or advanced troubleshooting techniques you’ve used.
Location:
- Omaha, NE 68118 (Required)
Work Location: In person
